Join Big City Optical, a leading optical retailer dedicated to providing exceptional vision care and eyewear solutions to our community. We are passionate about enhancing the vision and style of our customers through a wide range of high-quality eyewear products and services. As we continue to grow, we are seeking a dynamic and experienced Assistant General Manager to contribute to the success and excellence of our optical retail operations.
As the Assistant General Manager, you will play a pivotal role in ensuring the smooth operation of our optical retail store. Working closely with the General Manager, you will oversee daily activities, lead a dedicated team, and uphold the commitment to delivering outstanding customer service and eyewear solutions.
Job Responsibilities
1. Operational Excellence:Assist in managing the day-to-day operations of the optical retail store, ensuring a seamless customer experience that meets and exceeds expectations.
Implement and enhance operational processes to optimize efficiency.
2. Team Leadership:
Provide leadership and support to opticians, sales associates, and administrative staff.
Foster a positive and collaborative work environment that encourages teamwork and professional growth.
3. Optical Expertise:
Demonstrate a strong understanding of optical products, lens options, and the latest industry trends.
Support the team in providing expert advice to customers for their vision needs.
4. Customer Satisfaction:
Collaborate with the sales and customer service teams to ensure exceptional customer satisfaction.
Address customer inquiries, concerns, and feedback with a focus on exceeding expectations.
5. Inventory Management:
Co-manage inventory levels, orders, and eyewear merchandising to ensure a diverse and appealing product selection.
Implement strategies to minimize shrinkage and optimize product turnover.
Required Skills and Qualifications
Proven experience in a managerial or leadership role within the optical retail industry.
Strong knowledge of eyewear products, lens options, and industry best practices.
Excellent communication and interpersonal skills.
Proficient in optical equipment usage and basic troubleshooting.
Bachelor’s degree in Business, Retail Management, or a related field (preferred); optical certification is a plus.
Start today at Big City Optical! Apply now for an exciting opportunity to showcase your skills in optical retail management. Elevate your career with us as we provide top-notch eyewear solutions to our valued customers across Chicagoland.