AddressDescription
:- Performs spares order management activities to include
quotation, sales order entry, order acknowledgement, order changes, order status, Order Fulfillment coordination to meet order delivery commitment, and invoicing.
- Responsible to verify spares order booking and entry to ensure accuracy and completeness of information into ERP to include
customer data, part number, quantity, pricing/discounts, shipping instructions and terms, and delivery date. Ensure order compliance to customer RFQ, customer contract, or Sales Catalog.
- Professionally responds to customer (external and internal) questions, inquiries for information, order changes, and expedite requests in a timely manner. Collaborates with Thales resources to provide appropriate responses, answers, and order changes.
customer service, conflict/issue resolution, and timely communication.
- Provides regular spares order status, reports delivery performance, and tracks backorders. Coordinates with Purchasing, Material Planning, and the Distribution Center to ensure on time shipment to meet delivery commitments. Proactively identifies orders at risk of shipping late or on hold and coordinates resolution. Accountable for monitoring and analyzing delivery performance results, identifying performance issues, and recommending changes for improvement.
- Addresses customer complaints for rejected or disputed shipments or invoices to include
tracking shipments, issuing RMA's for returns, issuing credit memo's, providing missing documents, or providing exchange orders. Responsible to track, review, and analyze customer complaints/disputes and recommend actions to prevent recurrence.
- Performs other duties as assigned.
Job Type:
Temporary
Pay:
$ $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- 8 hour shift
- Morning shift
- Monday to Friday
- Inperson
- Orlando, FL 32808
Relocate before starting work (required)
Work Location:
In person
