Order Entry / Order Processing / Customer Support

Successful, small publishing Company is seeking an energetic and positive individual to join in reviewing incoming orders, Order Entry, and general Customer Support.

The Drivers License Guide Company is a 10-person, Redwood City based B2B publisher of printed books and two online reference sites. These references display valid images and validating details for every country’s government-issued documents. They assist approved businesses and government agencies in preventing fraud.

Scope of position:

Order Fulfillment – including initial order review and Order Entry − is central to our operations, and together with Customer Support, offers a variety of interesting responsibilities. In addition, the publishing cycle of each new product adds a fresh aspect to our work. Nature of responsibilities:

• Review and verification of incoming orders; Order Entry and invoice generation; prep shipment of Guide orders; updating our online references; and supporting subscriber renewal efforts.
• Support customer account inquiries by researching orders and answering questions. Must be able to converse with customers at all levels, including middle to upper management.
• Effectively interact with our accounting database and CRM software to identify the appropriate account information for inquiries or orders.

Skills and Experience

• Strong computer and office skills (keyboard, 10-key, Microsoft Office Suite).
• Positive attitude, comfortable with customer service interaction.
• Independent worker, able to make sound judgments and solve problems.
• Adaptability to changing priorities and assisting with wider company projects.
• Familiarity with UPS, FedEx and USPS shipping protocols is a plus.

Compensation and benefits

• $90,000 - $100,000
• Semi-annual Bonuses
• Paid Vacation
• PPO Health insurance

Full-time position; in our Redwood City office; weekdays

Work/life balance; no after-hours requirements

Parking

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Location: In person