Order Entry Clerk

Order Entry Clerk

The role of the Order Entry Clerk at Allied Capital Title is to process all incoming orders for all branches. It is the responsibility of the Order Entry Clerk to review the order, enter the data correctly into the production software and assign the branch that will process the order. Responsibilities include but are not limited to:

Duties and Responsibilities

• Provide outstanding customer service- both internally and externally
  • Support customers throughout the title process
  • Be friendly
  • Listen to the message customers are sending you
  • Return calls and emails in a timely manner
  • Attempt to problem solve an issue prior to saying no- enlist the help of your branch or department
  • Know your product- and reach out to other staff members when you don’t know
• Review all incoming orders
• Contact clients to resolve any questions about the order
• Search for prior orders on the same property
• Enter the data into the production software
• Provide supporting documentation for the order, when available
• Ensure that all supporting documentation is placed in the electronic filing system
• Assign the order to the branch that will process it
• Assist in special projects as assigned

Desired Skills and Characteristics

• Attention to detail
• Critical thinking: uses logical thought processes to analyze and draw conclusions
• Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
• Initiative: demonstrates a willingness to work and seeks out new work challenges
• Self-Motivated: Willing and able to work independently towards individual and team goals and expectations
• Planning and organization: ability to plan and prioritize in order to accomplish tasks in a timely manner
• Team player: Works effectively with others and accepts constructive criticism
• Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, and internet browsers
• Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and complies with intellectual property laws

Additional Info

• 37.5 Hour work week
• 8:30am – 5:00pm with 1 hour lunch
• Exceptional Amount of Paid Time Off (Accrual begins after first 90 days)
• 13 Paid Holidays Off

Offered Benefits

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401(K) and IRA with company match