Optical Sales

The Optical Consultant designs, measures, fits, and adapts lenses and frames for patient according to written optical prescription or specification. Assist patient with selecting frames. Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription. Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens spectacles. Adjust frame and lens position to fit client. May shape or reshape frames.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
• Verify that finished lenses are ground to specifications.
• Utilize a lensometer to validate patients prescription in eyewear.
• Understanding on how to adequately train an individual on good contact lens insertion and removal practices.
• Ability to accurately describe vision benefits to the patient and navigate through multiple benefit options to provide our patients with high service levels.
• Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
• Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
• Maintain records of customer prescriptions, work orders, and payments.
• Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
• Recommend specific lenses, lens coatings, and frames to suit client needs.
• Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.
• Heat, shape, or bend plastic or metal frames in order to adjust eyeglasses to fit clients, using pliers and hands.
• Instruct clients in how to wear and care for eyeglasses and contact lenses.
• Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses.
• Repair damaged frames.
• Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.
• Arrange and maintain displays of optical merchandise.
• Understands back-up protocol for processing patients in the event of system outages.
• May work up patients for the Optometrist as needed.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Obtain and review medical history and/or records from patient.
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

REQUIRED: At least 3 or more years of related work experience as an Optician / Optical Consultant, dispensing contact lenses and glasses. Valid Driver’s License.

DESIRABLE: Associates or Bachelor’s Degree.

CERTIFICATES/LICENSES/REGISTRATIONS:

• Certified Dispensing Optician (a plus)

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Ability to use a lensometer.
• Superior customer service and sales skills.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic, Optometry and Company.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily an office classification. Depending on the need of company, travel is required. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
• Ability to travel to other offices as needed.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.