Ops Health Support Specialist - 64853853

Requisition No: 821340 

Agency: Department of Health

Working Title: OPS HEALTH SUPPORT SPECIALIST - 64853853

 Pay Plan: Temp

Position Number: 64853853 

Salary:  $18.00 per hour 

Posting Closing Date: 02/01/2024 

Total Compensation Estimator Tool

Your Specific Responsibilities:

Accurately determines income eligibility of current and potential WIC Program participants based on Federal, State income guidelines and input data into computer system.

Obtains demographic data through telephone and face-to-face interviews with clients and accurately inputs data into computer system.

Issues WIC Program benefits in accordance with procedures. 

Schedules appointments for WIC Program clients.

Provides a limited amount of nutrition education in the form of WIC quarterly newsletters. Provides clients access to literature and guidance pertaining to breastfeeding, immunizations, and substance abuse (alcohol, tobacco, drugs). 

Offers the opportunity for voter registration to each eligible parent/participant at certification. Ensures a voter registration preference form for each applicable participant is completed and maintained according to procedure.

Performs anthropometric on WIC clients using the correct anthropometric techniques. Performs hematological screening on WIC clients as needed.

Maintains equipment as necessary; responsible for calibrating all equipment used for weighing, measuring, and performing hematological screening following the procedures.

Maintains a log of all hematological equipment.

Maintains documentation of all calibrations.

Cleans labs area and equipment daily. Creates and maintains client folders and obtains required documents for certifications used by the clerical staff.

Accurately completes all required forms and reports including but not limited to Employee Activity Report, Leave and Attendance Record, Leave Authorization forms and travel logs by required deadlines. Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to learn
• Ability to follow directions and/or instructions to correctly use equipment and follow protocols
• Strong customer services and interpersonal skills
• Problem solving skills
• Ability to work independently and as part of a team
• Multitasking
• Business phone etiquette skills
• Experience in typing and computer data entry
• Experience and knowledge with Microsoft office- Word, Excel, Outlook
• Experience with following policies and rules in a professional environment

Qualifications:

Minimum -

• Willingness to work before, during, and/or beyond normal work hours in the event of an emergency. This includes emergency duties including, but not limited to, response to threats involving any disaster, man-made or natural.
• This position requires the successful incumbent to work in various clinic locations and other community partners in Brevard County. 
• The ability to perform anthropometrics and finger sticks on women, infants and children.
• Ability to solve challenging customer service situations.

Preferred -

• Experience working in WIC.
• Ability to fluently read, write, and speak both English and Spanish or Creole.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Viera, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.