Operations Training Supervisor

Primary Duties & Responsibilities:

• Communicate and uphold Company policies and procedures
• Oversee all training for new hires as well as tenured employees
• Monitor and report on training, productivity, and accuracy of new hires
• Maintain accurate training calendar, schedule and records
• Ensure new hire, re-training and cross training are completed in accordance with SOP's and work instructions
• Identify/develop candidates for promotion or for additional responsibilities
• Interact with management and cross-functional employees to resolve issues affecting operations
• Support all other duties as assigned by operational leadership or as business requires

Knowledge & Skills Requirements:

• 3 to 5 years in similar role or similar role in fulfillment, distribution, manufacturing or call centers.
• Bilingual Preferred
• Possess excellent communication skills and ability to explain tasks to others
• Proven ability to communicate with, support, and motivate employees to achieve operational
• objectives
• Able to operate department specific technology to execute and train on job tasks i.e. RF scanners or desktop computers and touchscreens
• Demonstrate the ability to manage change in an appropriate and effective manner and is a strong role model to the team
• Excellent verbal /written communication skills
• Working knowledge of Microsoft Office applications; Excel, Word, and PowerPoint
• Able to work with minimal supervision

Physical Requirements:

• Ability to sit or stand for extended periods of time
• Climb, balance, kneel, crouch, or crawl
• Ability to use a computer for extended periods of time
• Lift freight and other objects of various shapes, sizes and weights up to 50 pound

Disclaimer:
The list of Requirements, Duties, and Responsibilities is not exhaustive, but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload or technical development).
Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.
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