Operations Support Specialist

About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America's Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and its People
As a part of Operations, the Senior Operations Support Specialist works closely with Underwriting, Closing, Loan Operations, AP, and various departments in ensuring that pre-close and post-close loan files are at the highest quality. This role impacts the Bank by fulfilling a critical part of the loan process to ensure necessary and adequate information has been received, reviewed, and/or entered in Salesforce/Prism. This role will also fill a critical need in providing support to our internal partners.
What You'll Do at Live Oak

• Functions as a team member and realizes all members of the team are vital to its success.
• Shows proficiency in All operation support related tasks and perform such task duties as required.
• Express an advanced level of knowledge in order to assist with answering questions from Underwriting, Closing Teams, and our other internal partners.
• Coordinates with Post Closing Specialist and Loan Closing Specialists to clear and approve Closer exceptions.
• Leads and/or works on special projects as needed.

How You'll Do It

• Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Has responsibility for following SBA Standard Operating Procedure (SOP), USDA Operating Procedures & Live Oak Bank requirements.
• Collaborates with Post Closing Specialists and Loan Closing Specialists to clear Closer exceptions.

Required and Preferred Experience

• Three to five years' work experience with SBA and/or USDA preferred.
• Three to five years' legal or lending experience is preferred.
• Proficient with Microsoft Office (Word, Excel and Power Point).
• Strong organizational skills with the ability to prioritize workload.
• Excellent communication skills.
• Detail oriented with a high degree of accuracy.
• High School Diploma or GED required.
• Bachelor's Degree preferred
• Ability to work independently.
• Make sound decisions to protect the interest of the Bank.

To Thrive at Live Oak

• Gravitate to Growth - Shows adaptability and support for changes to improve organizational effectiveness.
• Communicate and Collaborate - Communicates clearly and thoughtfully, demonstrating empathy in teamwork.
• Eye of the Tiger - Gets positive results by taking personal responsibility for actions and team outcomes.
• Know Your Business - Curates and maintains a depth of knowledge and skill to perform one's job effectively.
• Customer at the Center - Provides customers with a personalized experience to achieve exceptional outcomes.

For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
At Live Oak Bank, we are passionately focused on creating an inclusive and genuine environment! We encourage you to apply for roles that you believe you'd be a great fit for, even if you feel your past experience does not perfectly match every requirement. As we continue to grow, our People Team will match the skillsets of current and prior applicants with open roles within our organization. As we say at Live Oak, "Paint the Target!" and go after your goals!"