Address
Form of work
SalaryDescription
Who You’ll Work For
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
What You’ll Do
You will become an expert in addressing the needs and concerns of our internal Operations Teams across Reimagined Parking lines of business.
Key Responsibilities
- Handle inbound issue resolution while maintaining an outstanding experience in every interaction
- Address time-sensitive issues including but not limited to payments, account questions, rate adjustments, and troubleshooting by email & phone with professionalism in a timely manner.
- Proofreading customer/employee facing information, customer/employee email communications, and resources
- Draft and maintain up-to-date resources and manuals
- Develop a deep expertise in how Reimagined Parking processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
Skills, Knowledge and Expertise
- 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), required
- 1 year data entry experience equaling 40 WPM
- Strong work ethic and reliability with professionalism and poise
- Superior interpersonal, verbal, and written communication skills
- Exceptional written oral communication skills
- Strong analytical abilities and sound judgment in decision-making
- Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
- Ability to multitask, prioritize, and organize within a structured environment
- Flexibility and adaptability
- Motivated, take initiative and possess strong work ethic
- Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
- Exceptional telephone etiquette
- Ability to successfully and consistently achieve individual and departmental service level goals
- Positive, team-oriented attitude and ability to balance independent workload with broader team goals
Benefits
(Full-Time Employee Only)
Medical/Vision
Dental
Life Insurance
AD&D
STD
AD&D
STD
LTD - offered based on employee group
RRSP - offered based on employee group
EAP - offered based on employee group
Vacation
About Reimagined Parking
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer, and we value diversity at our company. Reimagined Parking does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Reimagined Parking is an equal opportunity employer, and we value diversity at our company. Reimagined Parking does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
