Operations Supervisor / Snow & Landscaping

Job Title:                                 Operations Supervisor

Department:                            Exterior Services

Location:                                 US

FLSA Classification:              Non-exempt

Reports to:                              Regional Operations Manager – Exterior Services

Status:                                     Full-time

Pay Rate                                  $23

Position Summary:

This remote position as a Operations Supervisor is the operations leader for all members of a client-centric team and ensures service delivery in a manner that meets or exceeds client expectations. This position is directly responsible for the operational delivery objectives that are set forth by the client scopes of work and service level agreements. The Operations Supervisor leads a team of Account Coordinators and drives the customer service experience by measuring and analyzing performance metrics in alignment with key company objectives centered on exceptional service, customer retention, and quality assurance.

Essential Duties and Responsibilities:

Job responsibilities include but are not limited to:

• Oversees office-based team regarding account management, internal processes, performance metrics, ensuring all Company and functional policies, as well as standard operating procedures, are adhered to

• Meets and coaches’ team on key company objectives outlined by management, including clearly defined expectations, assigning work/tasks appropriately, and ensuring that progress toward goals/objectives is being made

• Analyze key performance indicators to identify opportunities for process improvement and collaborates

with various internal teams to deliver measurable solutions

• Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow

• Manages customer issues as they arise during day-to-day operations

• Support business development growth by assessing potential customer needs and presenting operations process and value to potential customers

• Support and balance vendor sourcing to unify and increase profitability

• Facilitates new account rollout

• Facilitates software integrations between customer portals/user interfaces and the KBS IT department

• Collaborates with other departments to identify procedural issues and trends

• Works with Regional Operations Manager on performance management issues

• Able to carry out the essential functions of this job (with or without reasonable accommodation) without

posing a specific, current risk of substantial harm to health and safety of self and others

• Performs other related duties as required and assigned

Additional Duties and Responsibilities:

Other duties that may periodically arise or at the direct request of management.

As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, prescription drugs, dental, vision and more!

• Paid & Unpaid Time Off
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match
• Quick Pay – voluntary benefit offered to both full-time and part-time KBS employees who are paid hourly via direct deposit. Quick Pay provides a way for employees to access a portion of their pay prior to the upcoming scheduled pay day.
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

Knowledge:

• Knowledge of landscape and snow industry

• Advanced experience with Microsoft Office, with an emphasis on Excel

• Mathematical skills

• Ability to analyze and disseminate data and create reports

Skills:

• Demonstrates excellent interpersonal, listening, and conflict management skills

• Possesses adaptability, resourcefulness, ability to navigate varying requests, and stress tolerance

• Has excellent communication skills, both oral and written

• Possesses strong mathematical skills, ability to analyze and disseminate data, and create reports

• Ability to analyze problems and implement effective solutions

• Superior attention to detail, data entry accuracy, and editing skills

• Demonstrates superior time management skills, including sensitivity to urgent matters

• Demonstrates honesty and integrity at all times

• Ability to follow appropriate safety guidelines

• Demonstrates ability to be flexible, prioritize tasks and responsibilities, and complete duties and

projects within the allotted time

• Able to respond to change productively and to handle additional tasks and projects as assigned

• Through actions and example ensures that KBS values are fully incorporated into company customer

and vendor interactions

Competencies:

• Communication skills

• Detail-oriented

• Conflict resolution

• Integrity

• Business acumen

• Leadership

• Decision making

• Teamwork

• Results orientation

Experience Required:

• Some prior management and leadership experience a plus

• Landscape and Snow industry experience is a plus

Education:

• Associates Degree in Business or industry-related field, or equivalent experience required

Working Conditions:

The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule:

• Regular weekly schedule; weekends or holidays as needed

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is required to stand, walk, stoop, kneel, crouch, or crawl and taste or smell.

• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral

vision, depth perception, and ability to adjust focus.

Work Environment:

• Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment

• Lighting varies based on building requirements and may be adjusted within reason

• Time constraints and related pressures to complete work are high

• May meet customers at their areas of work (indoors or outdoors) in varying temperatures and related

building and or landscape conditions

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