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Position Title: Operations Partner, Burger King
Function: Field Operations
Supervisor Title: Franchise Business Partner, Burger King
Location: North and Central Louisiana
Job Overview:
The Operations Partner is responsible for the operational performance of franchise organizations within their markets and the primary account manager for Franchisees with approximately 15 or fewer locations. The Operations Partner works closely with Burger King franchise owners' leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Operations Partner is also responsible for ensuring that franchisees operate within Burger King standards and policies.
Responsibilities:
- Conduct holistic franchisee business reviews for key accounts to address all areas of the business: restaurant succession planning, development obligations (midterms, remodels, closures, etc.), operations, sales, profitability, financial health and technology
- Consult and support franchisees regarding restaurant operations and develop short/mid/long-term plans that lead to productive, efficient & profitable business model
- Create data-driven, long-term goals and operational & service needs strategies to achieve desired results, in collaboration with franchisee teams and above restaurant leaders
- Onboard new franchisees and support expansion site preparation
Essential Duties:
- Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance.
- Seed and targeted restaurant training
- Execution of system-wide operational initiatives: BK Basics, equipment certifications, BKU certifications, LTO training, Hours of Operations, etc.
- Routine analysis and reporting of operational performance KPI
- Deploying solutions to drive ops metrics: Average Complaint Ratio (ACR), Speed of Service (SOS), Retention, Training, & Restaurant Evaluation Visits (REV)
- Protect brand standards in areas such as food safety, restaurant cleanliness, and repair & maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
- Ensure operators complete and execute Corrective Action Plans for all failed REVs
- Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance
- Business review and action plan execution support for FBP/GM/RVP key accounts
Preferred Skills:
- Bachelor's degree in business or related field required
- 4+ years of operations experience in QSR, retail, food & beverage, or franchised industry
- Strength in building and developing relationships with clients, colleagues, business partners
- Skilled in root-cause problem solving methodologies
- Ability to present operational information both orally and written (PowerPoint)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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