Operations Manager

General Description:

Fiscally and physically responsible for entire operations division.  Promotes teamwork and customer satisfaction throughout the organization. Develops, creates, and implements all operational strategic initiatives. Implements all executive strategic initiatives. 

Has final accountability for:

1) Installation, 2) Inventory Management, 3) Quality Control, 4) Facilities and Building Maintenance, 5) Trucks, Tools, and Equipment, 6) Project Management and 7) Operations Division Personnel Management.  8) Participates in the budget and forecast preparation processes. 9) Financial Aid. 

Installation:

• Create a team of capable and qualified installers who are motivated to adhere to all company policy and practices.
• Hire, fire, and train crews. 
• Develop and maintain installation standards. 

Inventory management:

• Maintain an inventory control system.
• Ensure that inventory is housed in an organized, documented, and controlled manner. 
• Standardize seasonal inventory quantities and ensure that levels are maintained.

Quality Control:

• Create a quality conscious work environment.
• Create quality control standards for the entirety of the ornamental metal fabrication and installation groups.
• Ensure the implementation of quality standards via spot inspections, site visits, and customer communication.

Facilities and building maintenance:

• Opening and closing of the business daily.
• Ensure that the facility is safe and secure. Respond to security system alarm.
• Maintain a neat and clean building via yard personnel (lawn cleaned and mowed, snow plowed, paint, etc.)
• Develop and document the building layout, including the electrical / fuse layout, water lines, etc.
• Create and implement a preventative maintenance plan.

Trucks, Tools, and Equipment:

• Generate a coded list of all trucks, tools, and equipment, ensuring that each item is properly identified and tagged.
• Develop and manage a preventative maintenance program.
• Oversee the Mechanic’s daily activities.

Project Management:

• Manage all projects from inception through completion while ensuring client satisfaction and company profitability.
• Create material breakdowns.
• Purchasing
• Scheduling
• Ensure that no underground utilities are damaged by our digging activities.

Health and Safety:

• Improve existing health and safety programs.
• Provide safety-related training.
• Ensure OSHA / MIOSHA compliance.

Personnel management:

• Human resource management of the installers, mechanic, yard personnel, and ornamental metal fabrication employees.
• In conjunction with Executive Management, develop, create, and implement corporate and division specific policy and procedures.
• Create a winning team that helps drive and improve customer satisfaction.

Financial Aid:

• Aid in the creation of all budgets and forecasts.
• Review budgets with CEO, determine reasons for variances, and develop and implement corrective action plans.
• Limit and mitigate financial exposure.

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