Operations Manager

Company Overview:

FreshOne is a 17-year-old company built on a heritage of our core values and customer focus. In the past few years, we have completed a transition from a food provider (prepackaged grab and go) to a food logistics company. Thus, we are like a startup that is growing quickly and looking for Team Members who want to help us build a great company. “Building” includes new and improved processes and utilizing technology where we can. As a Team Member, you are the FreshOne culture. It is our employees who have fueled the Company’s growth into an industry-leading provider of custom food transportation and temperature-controlled warehousing solutions. Your commitment to our people/culture and dedication to operational excellence are the most important contributions you can make. We are counting on you to exercise your talents, creativity, and leadership as a vital member of the FreshOne team.

FreshOne’s Core Focus:

To build a Great Logistics Company that Delights our customers through delighted Team Members while positively impacting lives.

FreshOne’s Core Values by which you will be reviewed (excluding the first):

• What we do is centered around Christ

• As Leaders, We serve

• We think and act like owners

• We are Internally focused so that we can be outwardly Awesome

• We do what we say we are going to do

• We grow so our team can grow

Job Purpose:

Under minimal direction, the Operations Manager oversees and optimizes operations activities, including labor, productivity, quality control, and safety management for Warehousing and Transportation departments.

The primary objective will be to ensure efficient and effective order fulfillment processes, streamline logistics, and drive results through solid communication and collaboration with cross-functional teams. This role requires a strategic mindset, excellent organizational skills, and a deep understanding of warehouse operations and logistics.

The Operations Manager is responsible for overseeing the efficient and effective operation of the warehouse, ensuring seamless inventory management, timely order fulfillment, and compliance with safety and quality standards. This role involves strategic planning, coordination with various teams, and hands-on supervision of warehouse activities along with overall day-to-day administration of transportation and delivery functions, including managing and optimizing the transportation of goods on the backhaul leg of the supply chain, which may include calculating driver payroll, reviewing driver trip logs and expense reports, identifying and resolving problems, and ensuring that drivers are compliant with DOT regulations and FreshOne policies and procedures.

This position will collaborate with the Senior Manager of Operations to create solutions and procedures to overcome challenges with rapid growth. This role will report directly to the Senior Manager of Operations. The position will be based out of Dallas, Texas office.

Primary Responsibilities (include but are not limited to):

· Serve in a key leadership role, driving operations excellence in all company areas ensuring successful financial results.

· Accountable for inventory management and accuracy

· Directly manage the transportation staff and drivers, which includes training, coaching, performance management and problem resolution

· Provide supervision, guidance, and support to all team members regarding operations, standardized procedures, and systems.

· Foster a collaborative and positive work environment by providing clear direction, setting expectations, and motivating your team.

· Ensure efficient and effective order fulfillment processes, streamline logistics, and drive results through solid communication and collaboration with cross-functional teams.

· Consistently collaborates with other department leaders and direct report staff to enhance the work environment and set measurable goals for the overall success of all warehouse operations.

· Develop and implement appropriate KPI's and SOP's for achieving reliability and quality goals.

· Carry out other projects as directed by the Senior Operations Manager

· Enforce safety procedures and guidelines to ensure a secure working environment.

Knowledge, Skills & Abilities:

· Monitoring and controlling operating expenses to ensure they are in line with the budget and do not adversely affect profitability.

· Establishing and monitoring KPIs to measure the financial health and performance of the business unit.

· Work requires reasonable judgment in applying and interpreting policy, procedures, or precedents to problems of a well-defined nature.

· Work requires personal contact with others outside the department to affect the final determination of problems of a recurring but non-routine nature.

· Demonstrated practical interpersonal skills to interact with all employees within the organization.

· Demonstrated planning and problem-solving/investigative skills as required to research inquiries related to job responsibilities.

· Demonstrated ability to coordinate multiple projects and assignments; high flexibility required.

· Skilled in both verbal and written communication.

· Optimize warehouse layout and storage to maximize space utilization, along with implementation and enforce organization and cleanliness standards.

· Demonstrated ability to provide information to staff to maximize productivity, efficiency, and cost-effectiveness.

Working Conditions:

Work is performed primarily in an office environment. This position is classified as essential, and those employed are expected to report to work in all conditions unless otherwise directed.

Qualifications and Skills Required:

Bachelor's Degree in relevant field preferred. Lean/Six Sigma Green Belt Certification is a plus. Prior experience in manufacturing, distribution, and service industries is helpful. Established computer skills and specific familiarity with Microsoft Windows and Microsoft Office (Excel, Word, PowerPoint, Visio, and Teams) required.

· Customer Service Oriented

· Demonstrated leadership experience and capabilities

· Be accessible to customers and co-workers

· Be accountable to yourself and the company for your performance

· Be positive and enthusiastic

· Be a team player, hustle, and have a great attitude

· Effective oral and written communication skills

· Active listening skills

· Ability to assess and evaluate situations effectively

· Ability to identify critical issues quickly and accurately

· Attention to detail

Fresh One is committed to a working environment that provides equal opportunity to all organization members. By federal and state law, Fresh One prohibits unlawful discrimination, including harassment, based on race, color, religion, national origin, sex, sexual harassment, age, disability, genetic information, citizenship status, and protected veteran status. In addition, Fresh One policy prohibits discrimination based on sexual orientation, gender identity, or gender expression.

Process to Full Autonomy (60-180 days):

1. Level 1: Follow Instructions

2. Level 2: Research and Report to manager

3. Level 3: Ideate, Research and Recommend to manager

4. Level 4: Recommend, Implement and Report with manager input

Level 5: Act Independently

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person