Operations Manager

Operations Manager
Buffalo, NY - OFFICE POSITIONS
Be the Best at what you do and Save the Day!
With over 90 years of continuously servicing the Western New York/ Buffalo region weve grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain healthy operations even the leanest times. Our goal is to offer careers, not just jobs.
Lets Get Right to the Good Part: What We Offer

• Competitive Pay ($55k-$75k/year) and an enjoyable team to work with!
• Access to Health, Vision, & Dental, Employee Assistance Program, and Work Perks Discounts and Health & Wellness within 1 month of starting.
• New technology & phones integrated with our best-in-class software
• PTO, (upon eligibility), 6 paid holidays, Aflac, (60 days), 401k with company match, (1 year)
• Best-in-Industry training, as well as opportunities for advancement.

Come join our team and help us win the day!
The Big Task
You will manage the operations of an established home services company with the best in the business working with you.
Key Sub Tasks

• Ensure mid-level management is in place, trained and competent in achieving desired results in the departments they manage.
• Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
• Show employees how their individual contributions matter to the companys success.
• Communicate clearly, show recognition and build rapport with employees.
• Manage annual budget, control expenses and meet or exceed plan.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Ensure daily huddles, team meetings and 1:1s are occuring.
• Reinforce company culture by living the values of our company, specifically ethics and integrity.
• Maintain proper pricing for all departments and update regularly.
• Maintain customer satisfaction and company reputation.
• Maintain employee engagement and positive company culture.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to ensure policies and processes are being followed.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint). Experience with QuickBooks helpful, but not required.

Zenner & Ritter is one of Western New York's largest residential home services providers with locations in Lancaster and Buffalo.
Ready to apply?
Use the short form on this page to get started!

Equal Opportunity Employer