Operation Manager

About Us:

Looking for a dynamic career change? Interested in joining an organization that prioritizes its team members, fosters a supportive environment, and values community engagement? RCL Mechanical welcomes high-level professionals with backgrounds in operations management, construction, or related trades to join our esteemed team. As a locally owned and operated business renowned for excellence in plumbing, HVAC, and heating services across Taunton, Bristol County, and the South Shore Region, RCL Mechanical places a premium on company culture and employee satisfaction. Our success is driven by the expertise and dedication of our team members, each of whom has a voice in shaping our company's future.

The Position:

Are you passionate about client satisfaction and operational excellence? As a Operation Manager at RCL Mechanical, you will play a pivotal role in ensuring the success of our service and installation projects. This leadership position demands a keen focus on delivering 5-star service to our valued customers while effectively managing field operations.

Responsibilities:

Lead and mentor a team of Plumbing & HVAC Technicians, providing guidance and performance evaluations to foster professional growth. Oversee all aspects of service and install operations, from scheduling and dispatching to order tracking, ensuring timely project completion. Manage the Service department budget, including labor, materials, and equipment costs, to meet financial targets. Offer technical support and expertise to technicians, assisting with troubleshooting, diagnostics, and repairs as needed. Cultivate and maintain strong customer relationships, addressing their service needs and ensuring satisfaction. Conduct site visits to ensure quality installations and compliance with job permits. Review installation quality, customer feedback, and opportunities for product enhancements. Collaborate with cross-functional teams to optimize operations and enhance customer service. Stay abreast of industry trends, technological advancements, and safety standards, providing recommendations for improvement. Enforce safety protocols to maintain a secure working environment for all team members. Provide regular updates to senior management on Service department performance and areas for improvement.

Qualifications:

Demonstrated leadership experience in managing technical teams. Comprehensive knowledge of HVAC systems, components, regulations, and safety standards. Exceptional communication and interpersonal skills for engaging with customers and stakeholders. Ability to prioritize tasks, manage multiple projects, and meet deadlines effectively. Strong problem-solving and decision-making abilities. Experience with Service Titan software is advantageous.

Requirements:

Minimum 5 years of operational experience

Positive attitude and deadline-oriented mindset.

Excellent written and verbal communication skills.

Proficiency in office software (Word, Excel, Google Drive, etc.).

Join us at RCL Mechanical and embark on a rewarding career where your skills and expertise will make a significant impact in the HVAC and plumbing industry. Apply now to become part of our esteemed team!