Operations Manager

Salt Cottages in Bar Harbor is looking for an Operations Manager to join our team!

Full-time, year-round position.

50 hours per week in-season, 40 hours per week, off-season.

• Additional hours may be required as needed.

Located just minutes from downtown Bar Harbor at the Hulls Cove entrance to Acadia National Park, Salt Cottages brings a family-friendly resort complete with lodge and private cabin accommodations to Mount Desert Island. The new owners, who have been managing successful hotels in Maine for decades, have transformed this collection of cottages dating back to the 1940's, with a keen eye and attention to detail.

Team members wear multiple hats and do “whatever it takes” to create a terrific guest experience for our guests.

The Operations Manager will take a hands-on approach to assist, train and lead staff to ensure our Companies' goals and standards are being met. This position is crucial in promoting a positive team culture and influencing fluid teamwork throughout the property. The Operations Manager is responsible for assisting the General Manager to lead and support day to day operations of the hotel.

Other responsibilities include:

• Assist team with the day-to-day tasks
• Assist with interviewing and training new front-line staff
• New employee orientation and paperwork for all departments
• Manages reservations and emails for the hotel
• Leads Front Desk staff and operations
• Respond to guest complaints and queries
• Communicate goals, policies and procedures to team
• Makes sure that staff have the capabilities and tools necessary to meet expectations
• Organize guest enhancements, train staff on execution
• Manage giftshop inventory and ordering
• Creates and promotes a positive welcoming team culture and influences fluid teamwork throughout the property, leading by example and demonstrating trust, positive energy and enthusiasm
• Is a hands-on leader
• Provide all aspects of shift coverage in Front Office, Housekeeping and F&B operations as needed
• Serve as lead management when General Manager is not present
• Other tasks assigned by General Manager

Qualifications:

• Minimum of three to five years' related experience, including at least 2 years of supervisory experience
• Ability to be on your feet for long periods of time
• Flexible schedule, must be willing to work weekends
• Long hours may be required during peak season
• Ability to effectively communicate with employees and guests in an attentive, friendly, courteous and service oriented manner
• Ability to remain calm, courteous, and professional with coworkers and guests and in difficult situations

We are seeking dedicated individuals who treat every conversation as an opportunity to make someone's day, believe the biggest differences are made with the smallest details and understand the profound power of a smile. If this sounds like you, we invite you to apply today!