Operations Manager Ii

Aon is hiring for an Operations Manager II – Virtual
Do you have management experience with finance and accounting? This might be the role for you!
As an Operations Manager with our Accounting Ops Team , you will work with 10 to 15 Account Specialists handling 4 regions to manage Account Receivables/Payables and Cash on Account for our commercial risk clients.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Partner with the Operations Director to identify knowledge, skill and abilities required for PASC leadership roles; identifies associates with leadership potential; create development and succession plans for key associates.
Responsible for the planning and execution of strategic business objectives in partnership with the Operations Director, including development of departmental goals.
Possesses the ability to represent the Operations Director as appropriate.
Responsible for day-to-day management of approximately 10-15 colleagues
Perform Human Resources responsibilities (resolve issues, track attendance, address personnel issues, conduct performance appraisals and conduct interviews).
Coach, mentor and train associate staff.
Ensures company and division policies are communicated and supported.
Manage team performance to achieve established goals.
Identify process deficiencies and recommend improvements.
Responsible for escalated complex customer service issues as identified by Aon field offices and/or partner insurance carriers.
Conduct individual associate meetings and team meetings.
Perform analyses of quality assurance results.
Periodic travel may be required.
Perform other duties as assigned.
Skills and experience that will lead to success
Minimum of 8+ years of related work experience, including direct supervision of staff,
with 3-5 years of insurance experience preferred.
An understanding of basic accounting preferred.
Competency Requirements:
Critical
Fosters teamwork: Works well with others in a group, cooperates with others, offers to help when needed, and fosters a team climate within the group.
Communicates effectively with others: speaks and writes in a clear and concise manner to coworkers, supervisors and customers.
Suggests and embraces improvement and drives for results: makes suggestions to improve quality in processes, work flow and tasks and champions corporate/office initiatives; driving above and beyond the status quo.
Plans & organizes: sets priorities, plans and coordinates work activities, and obtains and manages resources so that work objectives are accomplished on time.
Acts with integrity: demonstrates consistency between words and behavior; consistently behaves in a manner that maintains and enhances Aon’s reputation for ethical dealings; commits to and accepts accountability for results, obligations and standards of conduct; and has the courage to speak up for clients, employees, and Shareholders interests.
Commitment to client service: proactively assesses, identifies, and responds to the needs of internal clients, ensures they are addressed quickly and accurately. Consistently meets or exceeds service expectations. Establishes and achieves agreed upon measures of client satisfaction. Places the needs of the business and clients above personal needs when necessary.
Desired
Manages conflict: develops and maintains positive working relationships with coworkers, supervisors, and customers, and effectively handles conflict situations.
Establishes effective relationships: builds rapport with subordinates, managers & other Aon colleagues, external clients and vendors; utilized appropriate resources to be successful.
Applies job and technical knowledge: applies specialized knowledge, tools and methodologies within the financial discipline to enhance organizational performance. Stays abreast of technical developments within the discipline, as well as within the broader business arena.
Education : Bachelor’s degree or equivalent from an accredited college or technical school; or eight or more years related experience and/or training; or equivalent combination of education and experience.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
The salary range for this position (intended for U.S. applicants) is $80,000 to $110,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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