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SalaryOak View Group:
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
This role will pay a salary of $65,000 to $70,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). EEO:
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview: The Assistant Operations Manager reports directly to the Operations Manager. The Assistant Operations Manager will direct, supervise, and schedule aspects of operations including maintenance, operations crew, and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events.
This role will pay a salary of $65,000 to $70,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
job expires 4/30/2024
About the Venue: #10 Worldwide Highest Grossing Venue - Billboard
#4 Venue of the Year in North America – Venues Now
CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 100+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.
Responsibilities: - Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility, and consistent with the goals and objectives of the client, facility, and corporation.
- Plans and coordinates a variety of facility set-ups including concerts, family shows, sporting events, ice events, trade shows, conference, and banquet configurations.
- Assist Director of Operations with facility maintenance program and development of the Computerized Maintenance Management System (CMMS).
- Manage subordinate supervisors who oversee employees on the operations team.
- Develop and maintain working relationships with all departments, clients, employees, and guests.
- Ensure operational activities remain on time and within a defined budget, including recommendations for annual capital budget for long-range repairs and improvements to the facility.
- Track staffing requirements, including hiring and scheduling employees.
- Investigate, analyze, and resolve operational problems and complaints. Participate in staff meetings to discuss procedures, problems, and enhancements.
- Ensure contractual agreements are met and clients’ event requirements and changes are made in a timely fashion.
- Act as liaison between clients and facility contractors as needed.
- Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
- Assist with overseeing materials and inventory management.
- Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws.
- Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
- Other duties as assigned.
- Bachelor’s degree from an accredited four-year college or university, and three (3+) years related experience in the public assembly industry (stadiums, arenas, and/or convention centers). Relevant education and experience may be substituted as appropriate.
- Minimum of 3-5 years’ experience managing and training a team.
- Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
- Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
- Highly trained in conflict management and business negotiation processes.
- Strong budget development and oversight skills.
- Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, etc.
- Ability to create and manage a collaborative and diverse workforce.
- Strong verbal and written communication skills, with an expert ability to present and
- communicate new ideas and concepts.
- Must be adaptable with the ability to work under pressure to meet deadlines.
- Ability to work non-traditional hours including nights, weekends, and holidays.
- Be licensed and insured to operate a motor vehicle in the United States.
Working Conditions:
- Minimal Travel (<5% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.
