Operations Manager

Get ready for something extraordinary! Picture this – You've got 6 weeks of paid time off in your first year, plus 12 days of paid holidays. That's just the beginning of the perks at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification and licensure assistance, and so much more. We also offer benefits for part-time roles!

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization, to be a part of something bigger, and make meaningful impact in our communities and the lives of the amazing patients we serve.

Here are a few highlights of what working at Vivent Health may offer you:

• Professional Growth: Opportunities for professional development and advancement.
• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

Working at Vivent Health, you can truly serve the underserved and become an impactful part of their health journey.

Position Purpose:

The Operations Manager will organize and oversee the day-to-day activities and operations of a multi-disciplinary Vivent Health Center, including leadership and oversight of the Vivent Health medical home model and all other programs and services in the assigned area. The Operations Manager collaborates with the operations leadership and other members of corporate services on financial management and continuity of quality care and service provided by the agency.

Essential Functions

Financial

• Manages and adjusts operational budgets as needed.

Operations

• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
• Leads coordination and integration of efforts among operations; medical, dental, behavioral health, food, and nutrition services, amongst other divisions to produce smoother workflow and more cost-effective business processes.
• Implements Vivent Health approved policies and procedures that will improve day-to-day operations as well as customer service and satisfaction.
• Ensures proper maintenance of work environments and health centers are to standard.
• Leads, implements, and ensures safety standards and quality assurance measures are in place.
• Other duties as assigned.

Leading Teams

• Provides overall supervision to a HIV/AIDS team that includes clinicians, nurses, social workers, and administrative staff.
• Participates in the hiring and training of local supervisory roles.
• Organizes and oversees the work and schedules of departmental leadership.
• Communicates and explains new directives, policies, or procedures to local leadership; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Conducts performance evaluations and provides timely and constructive performance feedback.
• ​Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through their actions.

Qualifications

• Bachelor’s degree in public health, health information management and technology, healthcare administration management, or business equivalent relevant experience defined as at least 4 years of manager experience.
• A minimum of 3 years of management experience in a health care organization.
• Previous experience leading within clinical operations including budgetary and staff.
• Valid Driver License, insurable driving record and access to a reliable insured vehicle.
• ​ASO experience, non-profit experience.
• Experience leading and/or designing teams.
• Budgetary responsibility.
• Community facing experience.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Excellent teamwork skills and a commitment to participatory decision-making with a large management team.
• Excellent organizational, diplomacy and leadership skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Knowledge and understanding of diverse cultural customs, beliefs, and needs of consumer group(s) served.
• Sensitivity to and knowledge of HIV/AIDS related issues.
• Working knowledge of Spanish language (bilingual) is a plus.

Salary:

Starting at $85,000/annually (Depending on Experience)

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Detroit, MI: Relocate before starting work (Required)

Work Location: In person