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Form of workJob Description
As Operations Manager, you will:
- Manage the on-site daily operations of the company's service on behalf of Sioux Falls.
- Prioritize operational issues as a real-time point of contact for drivers/dispatchers and provide creative solutions for scheduling of a round-the-clock team.
- Manage and mentor the on-site team of dispatchers and shift managers.
- Develop relationships with driver partners, customers, community leaders and local organizations.
- Liaise closely with the company's senior management and external partners.
- Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive and energetic environment.
Benefits:
- Employer-subsidized health, vision, and dental insurance.
- Employer-subsidized life insurance.
- Employer-subsidized short and long-term disability insurance.
- A generous paid-time-off package.
- Pre-tax commuter and healthcare spending.
- 401K (optional).
Requirements:
- 8+ years of experience as an Operations Manager.
- You are a savvy and tactful communicator: you intuitively find the right tone in every situation.
- You desire to foster a culture deeply committed to providing a world class customer service experience.
- You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously.
- You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams.
- You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly.
- You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with.
- You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility.
- You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
- Experience working in transit a plus.
Call us at (844) 234-5414
