Operations Manager

• Directly supervise and coordinate the day-to-day activities of the Account Specialist, and Personal Banker area.
• Hold timely performance evaluations for staff, rewarding good performance as well as providing redirection to underachiever’s performance. Maintain good communication with staff. Work with Human Resource Manager on human resource issues. Promote employee growth and development and extraordinary service quality.
• Oversee compliance with bank policies and procedures.
• Oversee, implement, and train employees on new bank products, High Performance Growth, policies, and procedures, including computer conversions.
• Provide support to staff with complex transactions and sensitive customer relations situations.
• Establish and help to attain internal performance objectives as identified in First Security Bank’s Strategic Plan to include Service Pledge, branch volume, deposits, and quality of audit reports
• Provide backup for Account Specialist area as required.
• Complete and correct ticket errors for entries made incorrectly to various general ledgers.
• Complete other projects and related tasks as assigned by SVP Chief Operations Officer.
• Monitor check lists and complete all duties as assigned.
• Complete morning overdrafts, online banking requests and replies on a daily basis.
• Timekeeper on the Ulti-pro system and schedule work hours for Account Specialist and Personal Bankers.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.

• High School Diploma or GED required.
• 2 years supervisory or management experience preferred.
• Teller and New Account Experience preferred.

• Provides quality level of service to all customers all the time. Follows through to resolve customer problems promptly and professionally. Takes ownership of the problems until resolved.
• Prioritizes work effectively, manages time efficiently.
• Ability to understand and follow written and oral instructions.
• Ability to effectively communicate verbally and in writing.
• PC and computer application experience.
• Knowledge of Bank Operational procedures and Compliance.
• Effectively supervise all levels of employees.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.