Operations Manager

ABOUT US

Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over thirty locations across the United States. Our deep industry experience and excellent reputation give us access to the finest quarries in the world, while our diverse customer base gives us the buying power to bring our customers top-quality natural stone at an economical price. We carry more than 120 colors of natural stone in slabs from Brazil, India, China, Europe, and beyond.

We are looking for smart, dedicated professionals to strengthen our team. We offer career opportunities that provide a unique career experience depending on your skills, career objectives, and preferred work experience. At Architectural Surfaces you'll find a close-knit team and a collaborative, supportive environment that keeps projects running smoothly and customers happy. If you're ready to join a top-notch team, we'd like to hear from you. Architectural Surfaces is an Equal Opportunity Employer and participates in E-Verify.

Architectural Surfaces is a national company with the soul of a family business. We offer a deep inventory of on-trend materials, including a broad selection of quality stone, quartz, and tile for residential and commercial applications. We believe in cultivating knowledge to transcend the transaction and deliver effortless customer experiences. Our expert staff is committed to responsive service and on-time delivery.

POSITION SUMMARY

As the Operations Manager your primary responsibility is to oversee and maintain the team, inventory, and operations of our facility in strict adherence to company policies and procedures. Your role is pivotal in ensuring that every customer receives outstanding service while efficiently managing facility resources.

KEY RESPONSIBILITIES

Facility Maintenance

• Supervise facility maintenance activities to ensure a clean, safe, and organized environment.

• Ensure equipment and tools are up to company standards and are OSHA compliant. (Forklifts, clamps, rigging, A-frames, and all other equipment)

• Conduct and complete weekly, monthly, quarterly, and yearly inspections and reports.

Facility Safety

• Implement and enforce safety programs and compliance measures.

• Train new and existing employees in standard operating procedures and proper safety methods.

• Manage and ensure all warehouse staff have Forklift training and are appropriately certified.

• Conduct and attend regular operations and safety meetings.

Warehouse Operations

• Oversee the Management of the warehouse operations, including receiving, storage, and order fulfillment.

• Ensure optimal organization and efficient utilization of warehouse space.

• Oversee the Management and organization of labeling and distributing the in-house sample program.

• Management of 0perational infrastructure maintenance.

• Assist with and manage showroom upgrades or construction process as needed.

• Ensure all customer, supplier, and vendor interaction meets company standards.

• Serve as liaison with counterparts and key personnel within the company.

• Oversee the Coordination and execution of client product viewing.

• Other Duties as assigned.

Inventory Control

• Oversee inventory management, including accurate tracking, cycle counts, and replenishment.

• Minimize inventory discrepancies and maintain inventory accuracy.

• Responsible for all aspects of inventory management and inventory inspection.

• Ensure inventory is organized in all customer display areas.

• Maintain proper slab numbering and labeling to ensure accuracy.

• Perform inventory audits and cycle counts.

• Ensure that high-quality photographs of slabs and tile are taken upon arrival.

• Load photographs to Dropbox for tile and slabs.

Deliveries and Logistics

• Coordinate deliveries and logistics, ensuring timely and accurate distribution of products.

• Ensure delivery schedules meet the needs of both internal and external parties.

• Coordinate and maintain transfers between locations.

• Optimize delivery routes and minimize transportation costs.

• Coordinate local and out-of-state deliveries by gathering quotes, negotiating rates, and handling logistics.

• Material/Slab inspection on incoming shipments for quality, complete proper documentation of all material claims and damage.

Supervision of Personnel

• Oversee scheduling of warehouse personnel, drivers, and showroom personnel for client viewings, shipping and receiving.

• Lead, train, and supervise assigned personnel, fostering a positive and productive work environment.

• Conduct performance evaluations and provide coaching and feedback.

• Approve timecards for warehouse personnel.

CORE COMPETENCIES

• Project Management

• Process Management

• Problem-Solving

• Data Analysis

• Ethical Behavior

• Inventory Management

• Quality Assurance

• Technology Proficiency

• Communication Skills

• Team Collaboration

• Leadership

• Adaptability

• Time Management

• Regulatory Compliance

• Customer Focus

• Attention to Detail

• Problem Prevention

• Continuous Improvement

• Logistics & Supply Chain Management

QUALIFICATIONS

• Bachelor's degree in business management, operations, or a related field (or equivalent work experience).

• Strong leadership and team management skills.

• Excellent organizational and problem-solving abilities.

• Knowledge of inventory management practices and software.

• Proficiency in Microsoft Office Suite and relevant software applications.

• Effective communication and interpersonal skills.

• Commitment to safety and quality standards.

PREFERRED QUALIFICATIONS

• Certification in safety management or related field.

• Familiarity with logistics and supply chain management.

• Knowledge of DOT and OSHA regulations and FMCSA.

• Working knowledge of the marble/granite industry.

• Familiarity with PGM Stone Profits ERP system.

• Experience operating sit-down forklifts with stone handling attachments.

• Experience with unloading containers containing slabs of Engineered Stone, Quartz, and Natural Stone with a deep understanding of the safety requirements needed to perform this process.

• Certified to operate a 5 Ton Over Head Crane for the purpose of moving Slabs of stone related material for the countertop industry.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in business management, operations, or a related field (or equivalent work experience).

• 5+ years proven experience in facility management, operations, or warehouse management.

WORK ENVIRONMENT

• Must be able to lift 25+ lbs.

• Ability to work outside in all weather conditions, including seasonally hot or cold and inclement weather.

PHYSICAL & MENTAL DEMANDS

• Extended Computer Use

• Lifting & Handling

• Standing & Walking

• Driving

• Safety Precautions

• Problem-Solving

• Stress Management

• Attention to Detail

• Multi-Tasking

OUR BENEFITS

• Competitive compensation

• Medical, Dental, & Vision Plans

• Health Savings Account HSA

• Flexible Spending Account FSA

• Basic Life Insurance

• AD&D Coverage

• Short & Long-Term Disability

• Employee Assistance Program EAP

• Financial Connect & Legal Connect

• Retirement Savings Plan 401(k)

• PTO

• Flexible Work Arrangements

• Professional Development

• Performance Bonuses

• Paid Company Holidays

• Referral Program

• Casual Dress Code

• Collaborative Team Environment

Architectural Surfaces participates in E-Verify and is proud to be an equal opportunity employer.