Operations Manager

PMR Healthcare is searching for a motivated, Operations Manager with a proven history of success in a similar role.

About PMR Healthcare

PMR Healthcare has been an employer solution around the world since 2005. PMR Healthcare is offering a unique experience that is different from a traditional hospital or clinic setting—our employees have more independence, more responsibility, and more variety. PMR Healthcare is searching for an individual who wants to positively affect their community and is offering a competitive wage for those interested. 

Location

The individual selected for this position will be remotely based, with the opportunity for significant amounts of travel within Idaho (up to 75% of the time). Because considerable travel is required, candidates must live in Northern Idaho or be willing to relocate.

The Operations Manager will report directly to PMR Healthcare’s VP of Operations and be part of an overall operations management team. In addition to working effectively and relating well with others (including supervisors, colleagues, and individuals inside and outside the company), this position’s key responsibilities include:

• Handle all clinic start-up functions: build-out, training, onboarding, set-up, and ongoing operations based on contract requirements and PMR standards.
• Provide overall operational and administrative direction: oversite for all activities related to multiple advanced practice clinics in your purview.
• Provide supervision and leadership for a team of full-time, part-time, and contract medical staff at multiple clinic sites: direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, documented & timely feedback, performance appraisal, developing goals, and developing procedures to ensure achievement of goals.
• Institute and regularly meet with staff, management, clients, and other stakeholders.
• Coordinate with corporate office: with corporate for training needs and local client relations, with corporate and client IT for computer/software needs, with corporate HR for staffing, with corporate accounting to confirm accounting procedures, with corporate procurement to ensure medical and office supplies are in place, with corporate training department for staff development as needed.
• Support and manage the clinical mission and objectives of the clinics in collaboration with executive management and supervising physicians.
• Manage local and corporate client relationships: develop a professional and personal relationship that engenders trust and respect; promote PMR Healthcare’s ethics and values; understand the organizational and political environment of the clinics.
• Manage multiple budgets and control expenses effectively: maximize revenue generation, cash flow and volume, and assist with setting individual budgets.
• Accountable for assuring standard operating procedures are in place and utilized in clinics: maintain all operational, medical, safety, and positive workplace standards across all assigned locations.
• Be an advocate for clients, for patients, and PMR Healthcare.
• Perform other duties as assigned by the Vice President of Operation.

The ideal candidate for this position will have:

• 5+ years of relevant health care management, clinic, or medical group management experience.
• Practical experience in a multi clinic, or medical practice environment.
• Management/supervisory experience, including superior customer service skills and conflict resolution.
• Strong operational expertise.
• Advanced operational skills including recognizing workflow problems, redesigning new processes/workflows, and creating buy-in from all stakeholders regarding changes.
• The ability to work effectively in a complex matrix environment and manage day-to-day operations.
• A proven track record of successful fiscal management.
• Experience developing and maintaining budgets.
• The ability to establish credibility and respect with practitioners, physicians, nurses, and client executive leaders.
• Working knowledge of workers’ compensation and occupational health and wellness.

Key characteristics for this position include:

• Highly self-motivated.
• Ongoing curiosity and drive to seek answers to operations imperatives.
• Strong ethics and unwavering integrity.
• Time management and scheduling skills.
• Strong written and verbal communication skills.

PMR Healthcare offers employees:

• Competitive salary & benefits.
• Paid vacation time.
• Paid sick time.
• Remote home base with travel opportunities.