Operations Manager

Summary:
The successful candidate will be responsible for managing the overall operations and for the effective and successful management of work allocation, productivity, and quality control and safety measures as established by NAICA. He/ She will carry out supervisory responsibilities for both Resident Workers and Security Guards in accordance with company’s policies and procedures.
Responsibilities:
The Operations Manager is responsible for, but not limited to:

• Oversee a team of Resident Workers and Security Guards
• Ensure employees follow NAICA’s policies and procedures, including but not limited to conflict resolution
• Participate in the development of operations goals and objectives, procedures, making recommendations for changes to existing standards and procedures
• Responsible for training new and existing employees; planning, assigning and directing work in collaboration with Operations/Security Director
• Establishing and implementing team schedules and work tasks for the team
• Establish and maintain supervisory monthly/quarterly progress notes and other related documents of the operations/security team
• Coordinate team meetings and promote positive labor relations
• Maintain ongoing communication with all department supervisors/directors concerning any issues
• Work diplomatically to solve issues/concerns that exist within the department/ in the facility
• Report to Operations/Security and Site Directors about all activities, needs/concerns and incidents within the facility
• Work closely with Operations/Security Director and management team to set and/or implement procedures and systems and to follow through with implementation
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Communicate all operating/security procedures and/or issues at department meetings

Professional/ Personal Qualifications

• High School Diploma or equivalent required, some college degree preferred
• Fire Safety Certification
• Able to obtain and hold New York State Security Guard License
• Occupational Safety and Health Administration (OSHA 30) Certification preferred
• NY Valid Driver License if authorized to drive company vehicle
• Fluent in English and Spanish is a plus
• Proven ability to work collaboratively well with diverse groups
• Proven ability to handle multiple tasks effectively under pressure
• Strong organizational skills, detail-oriented, and efficient
• Maturity, integrity, and sound judgment