Operations Manager

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

 

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

 

THE IMPACT YOU CAN HAVE:

As an Operations Manager at Ulta Beauty, you are responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for a store through operational excellence. Leading a high-performing team comprised of the Merchandise Manager along with Beauty Advisors and Task Associates, you will have overall responsibility for all aspects of store operations, including realignments, planograms and inventory life cycle-related processes. This is a high-visibility role, creating helpful, friendly, and joyful guest experiences through merchandise presentation and an availability of the right products at the right time and at the right price. For those with a passion for operational excellence in all its diverse forms and the adaptability to remain fluid to ever-evolving retail dynamics, this is an opportunity to build on the legacy of performance that is uniquely, distinctively Ulta Beauty.

 

You’ll accomplish all of this by:

• Promoting a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
• Utilizing the company’s task management system to prioritize and ensure the execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, inventory life-cycle related processes (e.g., cycle counts, damages, testers, inventory adjustments, product disposition, etc.), pricing updates, cleaning, and replenishment.
• Forecasting and adjusting the store’s payroll to maximize productivity, achieve sales and payroll goals, and complete operational task workload) on time and within the payroll budget.
• Reviewing, analyzing, and reacting to financial and operational reporting.
• Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience.
• Performing makeup applications, skincare analysis, and product demonstrations.
• Attracting, hiring, and retaining a diverse team of top talent.
• Creating an inclusive environment and supporting all aspects of associate professional development, including training, coaching, and succession planning.
• Establishing strong vendor partner relationships.
• Managing supply inventory and ordering processes, ensuring allocated budget is adhered to, and necessary products for services and retail are on hand.
• Protecting company assets and minimizing loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Supporting continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Ensuring adherence to all Ulta Beauty policies, procedures, and standards.
• Communicating and providing feedback to field leadership.

THE ESSENTIALS FOR SUCCESS:

 

Qualified candidates will have 2-3+ years of fast-paced retail management or other relevant work experience. Additional requirements include: 

 

Education

• Bachelor’s degree is preferred

 Experience

• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.

  Skills

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

SPECIAL POSITION REQUIREMENTS

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
• Must be available to work shifts on Sundays and Mondays.
• Attend corporate business meetings and conferences.

 WORKING CONDITIONS                                               

• Continuous mobility throughout the store during shift, including twisting.
• Frequent bending, pulling, pushing, crouching, stooping, and reaching during shift.
• Continuous lifting and/or moving up to 25 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.
• Frequent use of a computer, telephonic devices, and related office supplies.

 
The pay range for this position is $28.00 - $35.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page:https://careers.ulta.com/careers/about-us/benefits-and-career-development
ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.