Operations Manager

Position Summary:

The Operations Manager is responsible for the daily operation of the University's retail outlets which includes the University Bookstore, Flyer Spirit, Flyer'd Up and Print & Copy Services. Manages activity of the sales floor and the execution of projects. Oversees web development and e-commerce fulfillment, marketing, shipping/receiving, and Print & Copy services.

Responsible for all aspects of student employment including staff hiring, training and development, discipline, and records maintenance. Oversees cash accountability and documentation including supervising the bank deposit process. Responsible for performing the duties of Director of Retail Operations as required.

Minimum Qualifications:

Four-year university degree OR at least two years of experience in college bookstore management.
Retail experience in operations in a supervisory position.
Experience with hiring, training, and time keeping.
Customer service and team focused.
Experience recruiting, selecting, training, supervising, motivating and evaluating staff.
Experience providing excellent customer service in a retail environment and training
others to do the same.
Effective verbal and written communication skills to interact clearly and courteously
with individuals of varying backgrounds.
Experience with a variety of computer systems including point of sale, inventory management, and e-commerce.
Ability to understand, manipulate and analyze data, and solve problems.
Ability to interact well with multiple levels of people including faculty, staff, administrators,
students and vendors.
Experience with the principles, practices and trends of retail management, budgeting,
accounting, and marketing.
Valid drivers license with low risk driving record.

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Master's degree in a business related field.
Previous work in a college bookstore.
Marketing experience.
E-commerce and order fulfillment experience.
General understanding of the course materials cycle.
General understanding of merchandising and product display.
Experience in a University environment.
Experience interacting with parents and alumni.
Experience working with socially and culturally diverse communities.

Special Instructions to Applicants: To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet. Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.