Operations Lead

Job Description: Operations Lead

Location: Care Center Classification: Full-time, Exempt

Department: Administrative Reports to: Market Lead

Position Category: Managerial Last Revised: October 2023

At ClareMedica, exceptional is the standard.

Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the ClareMedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives.

That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees’ growth and wellness and where their full potential and value are realized. At ClareMedica, we’re excited about great people like you. We’re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.

Opportunity awaits – welcome to ClareMedica.

ESSENTIAL FUNCTIONS

The primary responsibility of the Operations Lead is to supervise the non-clinical operations of the medical practice to ensure compliance with State and Federal regulations and company policies and procedures that ensure the safety, security and privacy of the staff and its customers. The individual provides support and guidance to staff so that the office runs efficiently and effectively.

DUTIES AND RESPONSIBILITIES

• Manages the center’s clinical operations to ensure organizational objectives relative growth and strategy in partnership with Dyad leaders.
• Responsible for handling employee matters on behalf of the company including recruiting, interviewing, hiring, onboarding, training and separating of employees according to company policy including employee performance management.
• Ensures, monitors, and tracks that key performance targets are met.
• Assists with the development and execution of business strategies that promote growth and support our High Touch Care model.
• Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed.
• Ensures regulatory compliance with OSHA, HIPAA, AHCA and other governing agencies. Enforces clinical and quality standards of ClareMedica.
• Analyzes data to provide and provides insights which lead to process and performance improvements.
• Provides clinical support as requested for market initiatives.
• Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluating new equipment.
• Manages medical supply inventories to guarantee optimum levels are readily available.
• Completes all required training to dispense medications from medication room.
• Serve as the liaison between billing, external vendors, and the corporate office.
• The position will lead the organization’s efforts to create an effective, efficient model of care delivery that meets the standards of a High Touch Care Model.

SUPERVISORY RESPONSIBILITIES

• This position has supervisory responsibilities.

QUALIFICATIONS/ REQUIREMENTS:

• Bachelor’s degree or equivalent experience.
• Excellent communications and leadership skills
• Management experience, minimum 5 years in medical practice (required); primary care (FP, IM) is preferred.
• Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations.
• This job requires the use and exercise of independent judgment.
• Computer knowledge and experience (Word, excel, electronic medical records, etc.) is a requirement.
• Business and financial experiential knowledge required.
• Clinical (nursing or medical) knowledge preferred.
• Experiential knowledge of the Patient Centered Medical Home model of care delivery is required.
• Bachelor’s degree in healthcare or related field required (master’s degree preferred)
• Strong leadership and organizational skills are imperative.
• Knowledge of Medicare Advantage is a plus.
• A strong background in customer service.
• BLS preferred.
• Exceptional customer service skills and passion for serving others.
• Strong interpersonal, oral, and written communication skills.
• Demonstrated strong listening skills.
• Positive and professional attitude.
• Detail-oriented to ensure accuracy of reports and data.
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Proficiency with the ability to problem solve, multitask, and carry out instructions.
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems.
• Spoken and written fluency in English. Bilingual is a plus.
• Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
• Proficient computer skills including Windows based office technologies (ex. Word, Excel) and e-mail.
• HIPAA and AHCA experience preferred.

WORKING CONDITIONS

General office working conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. Frequent travel is required, often up to several hours of driving per day. Manual dexterity is required to use desktop computers and peripherals.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

TRAVEL

Travel is primarily local during the business day, although some out-of-area and overnight travel may be required.

SAFETY HAZARD OF THE JOB

Minimal Hazards

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This job description does not list all the duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this job description.

Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment any time, with or without cause.