Operations Hr & Customer Success Coordinator

Tired of working in a soulless culture where you're underappreciated? Then don't. Join the experts on PLAY.

You know what we like about you?

• You've got hustle, good instincts and a compulsive urge for organization
• You have true caring for people and a passion for bringing fun to others
• You're detail-oriented. You dot the "I"s and cross the "T"s in your work
• You believe that a team of extraordinary people, in the right culture, can change the world
• You like getting your hands dirty, tackling challenges and solving problems that help the company grow. (It also doesn't hurt that you enjoy sports.)

So why use your talents where you're not appreciated or where the company cares more about the bottom line than the customer? Meanwhile, we're out here bringing people together, organizing sports leagues and fun team building events for individuals, groups and companies that want to bring their employees together.

At ZogLife, we believe life is better with real personal connections, caring communities and a sense of play. With that as our guiding light, we've built ZogSports, the nation's leading adult recreational sports company, serving six markets and tens of thousands of players every year. And now, we're looking for a full-time Operations HR & Customer Success Coordinatorto join the ZogSports team to help us grow our leagues nationwide.

What's the role?

ZogSports is America's most popular adult social sports community, with operations in New York, New Jersey, DC, Los Angeles, San Francisco and San Jose. As many people return to the office or as our customers look for reasons to leave their apartments, ZogSports leagues have been relaunching at a fast pace in all of our markets. To support the growth and scaling of the business, we are hiring an Operations HR & Customer Success Coordinator to report to our Vice President & ZogSports General Manager.

The Operations HR & Customer Success Coordinator will have the ability to learn and grow in a fast-paced environment and work with a dynamic team. You will be well-supported, much appreciated, and an integrated team member from day one.

What you'll be doing:

• Field Team Hiring- Source, hire, onboard and train field team, working directly with human resources and legal teams.
• Training Curriculum Creation - Create a new training curriculum for field team including sports-specific and other skill training
• Field Team Training & Development - Implement the new training curriculum through a series of in-person and online trainings, which may be individual or in groups
• Field Team Management - Work closely with Field Team members, especially the Field Manager staff to focus on customer satisfaction and quality of product through ongoing training
• Operations - Work with field team and operations staff to organize equipment and logistics for league play
• Customer Service - Support customer service team with answering emails and tickets and occasionally interacting with customers to reach resolution as needed

What else is important?

• Ability to work from home with a typical M-F 10am-6pm schedule and occasional work from shared workspace with other team members. Also, frequent on-site visits including evenings and/or weekends

Requirements, Skills, Knowledge and Experience

• BA or BS degree or a minimum of 2 years of relevant work experience
• Experience with hiring and onboarding at significant volume
• Experience with indirect and/or direct people management
• Excellent organization skills and attention to detail
• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills
• Ability to function efficiently in fast-paced environment
• Creative and effective problem-solving skills
• Confidence to make decisions of importance
• Exercise sound judgment
• Ability to handle multiple projects at one time and work both independently as well as within a team
• Comfortable with technology, especially Microsoft Office Suite (mainly Excel, Outlook and Word) and videoconferencing platforms (e.g., Zoom)
• Live within commuting distance of New York City

How you will grow and learn:

• - Learn about operating profit and making decisions in order to scale the business
• Managing people - Learn how to interview and hire A-level players, be a coach, ask great questions and give objective feedback.
Taking risks
• - Learn to take calculated risks without a fear of failure

Why should you apply to ZogLife?

• We care about our employees. ZogSports makes Crain's Best Places To Work list for a reason. Caring is a ZogSports core value and as a result every ZogLife full-time employee currently receives:
  • Medical insurance coverage (with possible contribution from the employee; coverage starts on 1st day of employment)
  • Participation rights (as dictated by the plan) in ZogLife retirement plan during employment with employer profit-share contribution
  • Unlimited Paid Time Off
  • Paid holidays when the office is closed (11 in calendar year 2023)
  • 2-week winter break when the office is closed
  • Early Fridays (office closes at 2pm)
  • Work from home stipend
  • Learning stipend
  • Paid parental leave
  • Free play in ZogSports leagues

Please note: These benefits are subject to change at any time.

• Our culture is fun, energetic, and encourages you to be yourself and explore your potential
• This is a great gig where you'll have a ton of responsibility, flex your creativity, grow your sales and business skillsets, and have fun coming to work every day

ZogLife Core Values:

We expect all team members to internalize and adhere to our core values of:

Fun: We facilitate other people's fun and have fun making it happen

Team Player: Through the spirit of camaraderie, we share ideas, efforts and resources to accomplish our goals

Caring: We care about the company, each other and the work we do. We care about our customers, their experience and the communities in which we play

Reliable: We do what we say, meet our commitments and provide a consistent customer experience with relentless organization

Own It: We take ownership and do whatever it takes. We are go-getters who identify and creatively solve problems

Continuous Improvement: We are committed to getting better every day in everything we do as individuals and as a company

TO APPLY:

Please include your resume and cover letter with your application

• Compensation for this job an annual salary of $60,000 - $65,000
• Due to the great number of resumes we receive daily, we regret that we are unable to respond individually to each person interested in our company, or answer inquiries regarding the status of a particular resume. If there is interest in interviewing you, a representative from ZogSports will contact you in the near future. Thank you for submitting your resume to ZogSports.

ZogSports is an Equal Opportunity Employer

More About ZogLife

ZogLife is a family of brands including ZogSports and ZogCulture that all believe in the same WHY:

We believe that life is better with real personal connections, caring communities and a sense of play.

We're about community. ZogLife organizes recreational sports leagues and corporate programming to bring our WHY to participants throughout the U.S. Charity is an integral part of ZogSports' leagues, and we've donated over $3.4MM to charities selected by winning teams.