Customer Success Coordinator

About us

We are professional, agile, and customer-centric.

Our work environment includes:

• Hyrbid/Remote work setting
• Growth opportunities

Responsibilities

Overall, this position is responsible for providing multi-level operational support and customer service for customers through tracking and tracing activity (inbound/outbound phone calls, text, emails), ensuring on-time delivery and pick-up, dispatching, and timely response to all requests.

Promptly and accurately update all systems with needed data for each load.

Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver

Manage order entry and create orders for customers through systems, phone, and email

Exercise discretion and independent judgment with respect to handling difficult situations and provide timely escalation and/or feedback to the direct supervisor regarding service failures, customer complaints, or any other matters requiring attention

Maintain and Monitor service levels provided to customers as required

Quickly and proactively resolve problems that arise while load is in transit

Accurately and timely update all loads

Other duties as assigned (Based on business need)

Qualifications

Bachelor’s degree in marketing, logistics, or related field

In lieu of degree must have minimum of 2 - 4 years of strong customer service experience

Working knowledge of Microsoft Office Programs (Outlook, Excel and Word) Excellent written and verbal skills with emphasis on professional phone and email etiquette

Excellent interpersonal skills with ability to build positive relationships with customers and team members

Superior organizational skills and detail orientation High customer service orientation Team player with proven ability to excel in a team-based environment

Possess a sense of urgency Ability to multi-task, plan/prioritize and execute in a timely manner Ability to handle a fast-paced environment

Quick learner with ability to receive and give clear instructions Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively Strong initiative and can work independently

Takes initiative to assess and improve operational efficiencies of normal work tasks. Excellent time management and prioritizing skills Must be able to handle several tasks at once in a fast-paced environment

Takes pride in work, exhibiting accuracy and attention to detail Ability to work in ever-changing, dynamic environments Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development

Join our customer centric and dedicated team today. We strive for excellence and providing our customers with an umatched level of service. If you're up to the task, apply today!

Job Type: Full-time

Pay: $35,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Columbia, SC: Relocate before starting work (Required)

Work Location: Remote