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SalaryImagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
1. Leads and performs the daily activities of the assigned functional team members; triage of client communications, case set up, and responding to client questions. Prioritizes work of self and others and makes case assignments when needed
2. Monitors and communicates team goals. Conducts team meetings and participates in ad hoc meetings
3. Develops and implements effective ways to manage communication channels to insure that all is worked timely and accurately. Manages operational workflows and meets internal and external Service Level Agreements (SLA). Identifies, recommends and develops process improvements
4. Provides reports and updates to management as scheduled or requested
5. Ensures all processes meet HIPAA and all client security requirements with regards to sharing/storage/PHI
6. Compiles, analyzes and makes conclusions from multiple sources to make effective decisions on client, team and business needs
7. Interacts professionally with clients, attorneys, insurers, providers, court staff and plan members
8. Balances deadlines for multiple clients' deliverables, including overpayment identification files, overpayment recovery files, and overpayment concept approval forms
9. Collaborate, coordinate, and communicate across disciplines and departments.
10. Ensure compliance with HIPAA regulations and requirements.
11. Demonstrate Company's Core Competencies and values held within.
12. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.
13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
The salary range for this position is $21.00/hr. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
- Minimum high school diploma and two (2) years' experience in a managed care, customer service, or administrative postion. Associates' degree in business, healthcare, or a related field is preferred.
- Knowledge of company services and products.
- Communication (verbal and written), teamwork, organizational, interpersonal, problem solving, and customer service skills
- Attention to detail to ensure accuracy including mathematical calculations
- Commitment to providing a level of customer service within established standards
- Ability to adjust/alter workflow to meet deadlines
- Ability to analyze data and arrive at a logical conclusion
- Ability to display professionalism by having a positive demeanor, proper telephone etiquette and using proper language and tone
- Ability to elicit trust and credibility with all levels of the organization
- Ability to identify issues and determine appropriate course of action for resolution
- Ability to interface with all levels of the Company
- Ability to multi task and prioritize
- Ability to process detailed verbal and written instructions
- Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office Suite and database software
- Ability to handle confidential information
- Ability to work independently as well as part of a team
- Ability to work with accuracy in a fast-paced environment
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off
Paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Summer Hours
EEO STATEMENT
MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
