Operations Clerk Ii

Position Summary

Communicates with customers through phone calls and emails for appointment scheduling and order questions. Collaborates with terminal operations to ensure deliveries and pickups are aligned with customer expectations.

Major Tasks and Responsibilities

• Schedules appointments through a high volume of phone calls and emails.
• Coordinates with terminal operations for optimal pickup and delivery times.
• Communicates with dispatch to ensure delivery availability.
• Prepares, reviews, and bundles paperwork for dispatch.
• Assists with billing and data entry for the terminal.
• Conducts driver check-ins to ensure deliveries meet customer expectations.
• Provides customer service and clerical assistance to internal and external customers.

Preferred Qualifications

• High school diploma or GED.
• 1+ years of transportation and/or related experience.
• Working knowledge of Microsoft Office.
• Intermediate computer and customer service skills.

Job Type: Full-time

Pay: $19.25 - $23.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Albuquerque, NM 87121: Relocate before starting work (Required)

Work Location: In person