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SalaryJob description
Primary Job Function: To assist our members on the phone with banking needs including, but not limited to: answering member calls, processing insurance claims, answer basic account information.
Employee will be located in Hauppauge, NY
Responsibilities include:
Service members in a courteous and efficient manner
Assist members with online banking and account questions
Answer member phone calls with excellent phone etiquette
Process insurance claims
Establishes and maintains relationships with members while adhering to high service standards
Cross-sell credit union products to all members
Assisting other departments as needed
*Make payment arrangements on our loans
Position Requirements:
Banking and/or strong customer service experience is necessary
Effective interpersonal and problem solving skills
Ability to work in a high volume customer service environment
Working knowledge of Microsoft Office
Outgoing personality
High school graduate or equivalent
Bilingual, English/Spanish is a plus
Presently seeking full time clerk: Must be able to work 40-hours/week.
Position Hours: Monday-Friday 8:30 AM-4:30 PM
Full benefits include: medical, paid vacation, tuition reimbursement, 401 (K) and more.
Equal Opportunity Employer
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Microsoft Office: 2 years (Required)
Work Location: In person
