Operations Associate I - Loan Servicing

Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.

 

Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.

 

If you are inspired by inspiring others, Best Egg is the place for you.

Best Egg promotes diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.

Join our growing internal Operations team as we look for Operations Associate I - Loan Servicing to maintain relationships with existing customers and perform Loan Servicing functions. This a full-time, w2 position eligible for full benefits, monthly bonus, and other perks that Marlette employees receive. Additional training, growth and promotions are part of this long-term financial services career opportunity. This is not a sales position, account managers service existing customers and are knowledge specialists.

Loss prevention, compliance adherence and Customer satisfaction are the primary drivers within the loans servicing department (financial services). Collections assist our customers with the resolution of their past due status through contact by phone and e-mail. Significant effort is placed on the importance of ensuring an exceptional experience takes place with every Customer interaction.

An Operations Associate I- Loan Servicing is the company's primary interface with existing customers. The role includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concerns and inquiries to make it as easy and as possible to do business with and resolve their delinquency.

Full Time Positions - 40 hours per week

Initial schedule: 8am - 5pm EST (during Training period)

Standard schedule post-training: 9a-6pm EST and two (2) Saturdays per month from 9-1 (for a total of 40 hours per week)

Duties & Responsibilities:

• Receive inbound and make outbound calls solving and/or educating customers on specific account information, concerns and inquiries.
• Listen actively and establish rapport
• Quickly understand and analyze customer needs
• Use computer software applications to properly service customers' accounts
• Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks
• Speak/write knowledgeably about products and services
• Adhere to financial services compliance regulations and security policies
• Consistently meet department performance standards
• Complete additional finance projects and tasks as assigned
• Contribute ideas and recommendations for improvements to the department and company
• Understand and adhere to all policies and procedures.

Minimum Qualification:

• 1 years' experience in customer service with an excellent performance and attendance record.
• Extremely Customer-focused, positive, professional attitude
• 1+ Banking, Financial Industry, and Call-Center experience a strong plus.


Preferred Qualification:
• Team player
• Strong communication skills
• Demonstrated negotiation Skills
• Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice
• Intelligent, self-motivated, quick learner
• Pays strict attention to detail, understands the importance of accuracy and responsiveness
• PC and internet skills
• Ability to multi-tas

Culture:

• Ability to succeed within a cross-functional team emphasizing Collective Ownership in a fast-paced environment
• Be confident and willing to challenge status quo but also willing to concede and execute other's ideas when necessary
• Capable of teaching and learning from others to promote continuity of knowledge and personal development
• Ability to work effectively independently and as a team member
• Excellent English written and verbal communication skills

$40,000 - $40,000 a year

This is a full-time non-exempt salaried position of $40,000 paid at hourly wage increments of $19.23 per hour and eligible for overtime pay.

In addition to the hourly wage, this position is also eligible for monthly incentive bonuses based on individual and team performance. Job tier 101-A.

At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances.  For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today's borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.  

Best Egg offers many additional benefits for our employees, including (but not limited to):

       Pre-tax and post-tax retirement savings plans with a competitive company matching

program

       Generous paid time-off plans including vacation, personal/sick time, paid short--

term and long-term disability leaves, paid parental leave, and paid company

holidays

       Multiple health care plans to choose from, including dental and vision options

       Flexible Spending Plans for Health Care, Dependent Care, and Health

Reimbursement Accounts

       Company-paid benefits such as life insurance, wellness platforms, employee

assistance programs, and Health Advocate programs

       Other great discounted benefits include identity theft protection, pet insurance,

fitness center reimbursements, and many more!

#LI-REMOTE

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy   here