Operations Associate

Overall Function

The Associate Financial Representative (AFR) specializes in client service and operational support. An AFR also ensures the continuation of an efficient, effective, and organized office. This individual is a liaison between the local office and headquarters as well as the employer and clients. Specific responsibilities may include but are not limited to:

Support Functions

• Handle case notes, process correspondence and maintain client case files.
• File new statements, account forms and other insurance/investment-related materials.
• Maintain calendars and schedule follow-up appointments. Contact clients, prospects, and centers of
• influence for appointments and referrals.
• Answer and direct telephone calls as appropriate.
• Assist in marketing events and campaigns, material creation, and maintain website and email signatures.
• Input data, print proposals, and gather information in preparation for client/prospect meetings.
• Contact clients to confirm receipt of forms or request return of completed form and maintain current client
• information.
• Monitor Daily Status Reports and expedite any underwriting requirements.
• Communicate with headquarters, Northwestern Mutual Investment Services (NMIS) and fund families to
• supply or obtain information.
• Prepare/print letters of instruction for client signature.
• Prepare policies for delivery.
• Maintain check logs.

Client Service Support Functions

Activities may fall under both Non-Securities products and/or Variable Insurance/Annuity and Investments.

Meeting preparation, including but not limited to:

• Gather information for registered representative’s meeting with clients/prospects (prospectuses, annual reports, Morningstar reports) and enter data into planning software (non-asset allocation components only).

Meeting follow-up, including but not limited to:

• Review insurance applications, conversions and policy changes for completeness and accuracy.
• Arrange medical, paramedical and any exams necessary for underwriting.
• Meet with clients to complete non-securities insurance related applications.

Ongoing client support, including but not limited to:

• Provide status and account values and performance for appropriate accounts. Prepare account summaries for variable and securities owners. Print and distribute NMIS related forms to clients.
• Contact and advise clients regarding late payments and other non-securities sales and service-related issues.

Sales activities, either in tandem with employer or at the direction of employer, including but not limited to:

• Non-securities products sales or sales plan execution.
• Non-variable Additional Purchase Benefit (APB) and term conversions.

Ongoing application and process ownership, including but not limited to:

• Process incoming insurance and investment service requests from clients.
• Reviews applications, conversions and policy changes for completeness and accuracy and return to registered representative if missing information.
• Review NMIS forms for completeness and return to RR if missing information.
• Monitor Items for Attention (IFA) and bring any action items to the RR’s attention.
• Complete order tickets and new account forms based on information obtained by RR.
• Identify need for switch letters and discuss with RR.
• At RR’s direction, initiate fund/NMIS transfers, exchanges, and redemption requests.
• Receive and forward checks and related paperwork to the network and home office investment operation areas.
• Work with local office, NMIS and fund families to resolve client account issues.

Qualifications

• Life and Health Insurance licensed or ability to gain licensing within 6 months of employment.
• Ability to obtain SIE, Series 6, and Series 63 licensing within 12 months of employment.
• Financial Service or Insurance industry experience preferred.
• Associate Agent Contract required.
• Experience in administrative support or customer service, preferably in the financial services and/or insurance industry.
• Excellent oral and written communication skills.
• Familiarity with Microsoft applications and data entry and information retrieval software.
• Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines.
• Strong attention to detail with the ability to work with a high degree of accuracy.
• Ability to proactively identify what needs to be accomplished and take action as appropriate.
• Has interest in learning on a continuous basis.
• Ability to embrace change and work in a fast-paced environment.
• Ability to work both independently and in a team.
• Ability to maintain confidentiality.

Job Type: Full-time

Schedule:

• No weekends

Travel requirement:

• No travel

Work Location: Hybrid remote in Columbus, IN 47201