Database Operations Associate

Job Title:Database Operations Associate

Reporting Relationship: Associate Vice President of Advancement Operations

Unit: Central Administration

Department: Advancement Services-Central Administration

Campus Location: John Wesley Admin Bldg

Summary of Position:    Advancement Operations supports the fundraising efforts of the Development office, the engagement efforts of University Relations, and the strategic efforts of the Vice President of University Advancement. As part of the Advancement Operations team, the Database Operations Associate is crucial in supporting the team's administrative and data management efforts to facilitate effective donor and alumni engagement. This role ensures the smooth functioning of the Advancement Operations team by assisting in the implementation and continued support of the Slate CRM database. This position will assist in the creation of reports, dashboards and portals to ensure the most comprehensive use of this database platform.

Duties and Responsibilities

• Assist in the set-up and configuration of CRM system to align with the organization's advancement objectives 
• Conduct data migration tasks, ensuring accurate and efficient transfer of information into the CRM system 
• Maintain data integrity within the CRM system by regularly updating and cleansing records 
• Assist in generating reports and dashboards to analyze donor engagement metrics, campaign effectiveness, alumni metrics, and fundraising performance 
• Identify opportunities to optimize workflows and streamline processes 
• Participate in ongoing system testing and quality assurance activities to ensure the reliability and functionality of CRM processes and the data contained within it
• Assist in troubleshooting technical issues and assist with implementing system upgrades 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor's Degree or equivalent work experience

Experience & Required Skills

• Strong analytical skills with the ability to interpret data and generate actionable insights
• Strong communication skills, both verbal and written, with the ability to effectively convey technical information to non-technical stakeholders
• Detail-oriented with a commitment to maintaining data accuracy and integrity
• Ability to adapt to fast-paced environment and prioritize multiple tasks effectively
• Demonstrated proficiency in Microsoft Office products - especially Excel and Word
• Maintain confidentiality regarding sensitive matters

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.