Operations Associate

Operations Associate

(Remote - US)

Who we are:

Pluto Health strives to coordinate care and increase access to needed resources for people by leveraging quick access to data and insights in minutes and then bringing together care coordination activities. Our team brings together siloed medical data, evaluates it, and works to address gaps in care for patients. What is unique about Pluto is that it applies automated processes on behalf of patients, so recall is minimized—no need to remember names of doctors, health centers, or recall portal log-ins to get needed information; our team evaluates health opportunities and works to address health gaps. We are among the few companies linking siloed data across health sectors and bridging care. We are committed to patient privacy, promising never to monetize and share patient data without their consent and transparency with who data is shared. We aim to give patients complete control of their data.

Our why – We believe that every person has a chance to thrive.

About the Role:

We are seeking a highly motivated and agile Operations Associate to join our team. The ideal candidate will be a versatile and proactive individual with exceptional organizational skills, problem-solving abilities, and a keen eye for detail. As an Operations Associate, you'll be responsible for ensuring smooth and efficient day-to-day operations across various departments, supporting strategic initiatives, and driving continuous improvement efforts.

Key responsibilities include:

• Operational Excellence: Execute operational tasks with precision and efficiency, ensuring adherence to established processes and standards. Identify areas for improvement and implement innovative solutions to optimize operational workflows.
• Cross-Functional Collaboration: Collaborate closely with team members from different departments to streamline communication, facilitate knowledge sharing, and drive cross-functional initiatives. Act as a liaison between departments to ensure alignment and cohesion in operational activities.
• Problem-Solving: Act as a problem-solver, quickly identifying challenges and proactively implementing solutions to overcome obstacles. Utilize analytical skills and critical thinking to resolve complex operational issues and drive continuous improvement.
• Data Analysis: Analyze operational data and metrics to identify trends, patterns, and areas for optimization. Generate insightful reports and actionable recommendations to support data-driven decision-making and strategic planning.
• Project Management: Manage and coordinate various projects and initiatives, from conception to execution, ensuring timely delivery and successful outcomes. Utilize project management tools and methodologies to effectively track progress, allocate resources, and mitigate risks.
• Adaptability and Resilience: Embrace change with agility, adapting quickly to evolving priorities, challenges, and opportunities. Maintain a positive attitude and resilience in the face of adversity, inspiring team members to persevere and overcome obstacles.

Qualifications for the role:

• 2+ years of experience in healthcare operations, project management, or a similar role.
• Strong research and analytical skills.
• Excellent communication, interpersonal, and teamwork skills.
• Proven ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
• Ability to learn quickly and make justified decisions based on incomplete information.
• Demonstrated problem-solving abilities and a proactive mindset.

Even better if:

• Experience with project management tools (ie. Jira, Google Suite) is a plus.
• Problem-solving or project management certifications.

What you get:

• Join one of the fastest-growing, venture-backed health tech companies
• Work alongside a world-class team
• Be part of the solution: improve the way care is delivered for millions of patients
• Competitive salary and employee equity options, with benefits including health, dental, and vision coverage, flexible PTO, and a matched 401(k) plan

Pluto Health is committed to equal employment opportunities regardless of race, color, ancestry, religion, marital status, disability, sexual orientation, national origin, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.