Operations Area Manager - Central & East Coast

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

Following our expansion plan, we are hiring an Operations Area Manager to manage our Field Operations across Central US and the East Coast. Reporting directly to the Head of Field Operations. Your commitment, problem-solving approach and pro-activity will play a critical role for the achievement of high performance results both from a cost efficiency, customer satisfaction, on-site sales and vehicle sales perspectives. You will be the overall responsible for Key Performance Indicators within these metrics.

WHAT WILL YOU WORK ON?

• Owner of your area's P&L, Customer Satisfaction and fleet availability;
• Workforce definition & control:  management of in-house staff and outsourcing, guaranteeing timely staff on-boarding and work scheduling oversight to ensure all operational duties are covered - You are expected to play a proactive and assertive role on recruitment processes, both from a strategic definition and execution perspectives;
• Engage, manage, supervise and train local teams of the operational depots from your area of intervention. Establish conditions for the performance of operational activities with high quality and efficiency, supporting the teams in their planning and ensuring the effective implementation of the company's internal operational procedures;
• Identify, negotiate and manage the relationship with local suppliers;
• Control and approve all costs and expenses from the operational depots;
• Support HQ's teams dealing with local requirements and compliance matters;
• Support the introduction of new products and services;
• Manage the relationship between HQ's teams and on-site staff;
• Set-up new operational depots;

WHO ARE WE LOOKING FOR?

• Proven experience in managing operational teams (3+ years);
• Experience with business expansion and/or internationalization;
• Experience in Retail, Rent-a-car, Logistics or Hospitality business would be a plus;
• Excellent team management and communication skills;
• Problem-solver and very proactive;
• Organized and analytical;
• Valid Driver's Licence for the US.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania.