EB Operations Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an Employee Benefits Team Lead/Operations Managerfor our office in Las Vegas
Main function of the position:
To lead, direct and manage the operations of the Employee Benefits Department toward the achievement of profitable growth and quality service to the Agency's clients.
Essential Duties and Functions:

• Responsible for the productivity, quality, and staffing of the Employee Benefits operations unit. Identify training needs and developmental requirements for personnel, directly assisting in the motivation, training and professional development of the staff. Work with individual's to sharpen and strengthen these skills.
• Oversight of all Quality Control polices, guidelines and responsible as a Quality Control liaison with Corporate.
• Maintain and implement services necessary to retain and grow overall client base and department revenue. Services include billing, HR technology, HR Consulting, Cobra administration, 5500 filing, & Wellness programs and more.
• Development of carrier/third party administrator relations including strategic alliances to provide needed services to clients for retention and new business.
• Provide sales support by identifying and implementing technology enhancements, securing national and regional benchmarking data, producing annual stewardship reports, providing administrative support, development of sales tools and assisting with problem resolution

Other duties and responsibilities:
1. Assist with the design and implementation of marketing strategies
2. Support the development and implementation of sales programs related to both new business and account penetration.
3. Assure quality of service is delivered and fully meets client's needs
4. Promote through the proper utilization of all available resources, services that support revenue growth
5. Determine staffing plans including staff requirements, recruiting specifications, compensation, training and professional development. Help set individual performance objectives of staff and evaluate their results
6. Identify training needs and development requirements for personnel, directly assisting in the motivation, training, and professional development of the staff. Work with individual staff members to sharpen and strengthen their professional skills.
7. Support public relations efforts to enhance the image of the Agency's Employee Benefits Services
8. Enhance the Agency's presence in the industry and community by active participation/membership in social, civic and industry associations
9. Prepare annual operations plan with recommendations to improve service and operational efficiency
10. Work with Team Leader and Producers to provide approaches and tactics that have proven successful in the production of new business as well as the retention of existing clients
11. Keep abreast of industry developments (including Health Care Reform, legislative trends and regulations) through on-going contact with industry associations and professional organizations, and communicate same to Agency personnel
Skills and ABILITIES:

• Interpersonal, managerial, and administrative skills
• Good verbal and written communications skills, with the ability to show creativity in presentations
• High level of reliability and dependability to rise to whatever the occasion
• Able to deal with tasks in an organized and prioritized manner
• Capable of making independent decision as required

Required education and experience:

• College degree preferred
• Five years or more of industry related work experience
• Individual will have demonstrated outstanding entrepreneurial and leadership roles in previous work
• New York State Life, Accident, and Health License are required
• Previous experience in the Employee Benefits field is highly desired

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.