Assistant Operations Manager

• Do you feel stuck in a rut and need some excitement?
• Are you putting out fires but feeling burned yourself? 
• Do you feel scared that there are no opportunities to grow? 

ABOUT US

If you’re looking for a run-of-the-mill job, please stop reading.  We are not just another coffee brand with an addictive ambiance, trendy lattes, and a thin veneer of culture and community.  We ARE a culture-centered community that is focused on the people within and the people we serve.  Kindness is at the top of our core values leading charge in our decisions, service, and operations.  We are a socially equitable company focused on initiative, self-reliance, cooperation, integrity, and daily putting our best selves forward.  At the core, we appreciate, support, treat each other respectfully, and love each other.

ABOUT YOU

You’re burnt out and tired of being a cog in the wheel, and you can offer more in the right environment to lead a more meaningful, purpose-driven life.  You believe your company should be aware of its social responsibility to empower its team members and leaders.  You demand a happy work-life balance and believe that working more is NOT better.  You are confident in believing in yourself and your wisdom to impact change.  

THE ROLE

The Assistant Operations Manager is driven, loves to multitask and pivot, has a heart for their people, is an active listener, is dedicated to the culture we are creating, and is a proactive problem solver.  The Assistant Operations Manager works directly with the Operations Manager as their second command. The Assistant Operations Manager learns and understands all of the roles in the company, including the commissary manager role, barista role, roastery and warehouse roles, and works within every level of the company as the Operations Manager needs, from hiring and training team members, developing quality assurance programs, adhering to budgets, and strategizing process improvements for efficient, timely, and accurate task completion. 

As the Assistant Operations Manager, you will have a social responsibility to lead your team with a focus on creating higher revenue through positive communication, positioning each team member to the correct position, and quality delivery of products. 

The Assistant Operations Manager keeps all locations running by providing support and relief to different departments as needed by the Operations Manager. Numbers are evaluated and memorized to make decisions based on our core values.  Systems are created that work within our structure to optimize operations and streamline flow. 

RESPONSIBILITIES INCLUDE 

• Exhibits emotional resilience and wisdom in servant leadership roles.
  Revenue tracking, strategizing for profit, and adhering to budgets and plans.
• Assists with supervising food and beverage/culinary daily operations
• Ensuring customer and employee satisfaction while maintaining the operating budget
• Takes action based on core values and performance metrics
• Assisting in Managing Day-to-Day Operations
• Assists in procuring Food and Beverage supplies, cleaning supplies, and uniforms
• Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards, and procedures
• Supports and supervises an effective monthly self-inspection and audit program
• Demonstrates knowledge of the brand-specific service culture
• Ensuring Exceptional Customer Service
• Manages day-to-day operations, ensuring the quality and standards and meeting the expectations of the customers daily
• Takes proactive approaches when dealing with guest concerns
• Performs hourly job functions if necessary
• Drive loyalty through service excellence and quality that aligns with our values.
• Training, team development, and corrective coaching.
• Creates a safe framework mentally, socially, and physically.
• Manage compliance with food and beverage policies as directed by the local health department.

BENEFITS

• $45,000 before 90 introductory period. $50,000 + Bonus after 90-day period. 
• Benefits Package

REQUIREMENTS

• Must have own reliable transportation to commute to all locations in Las Vegas & Henderson
• Must be available on weekends 

PHYSICAL REQUIREMENTS

• Must be able to lift 50 lbs. 

NOT LOOKING FOR

• Corporate climbers
• Narcissists 
• People are afraid of change and taking risks
• Cowards
• Political ideologists
• Bad taste in music
• Someone with a short fuse
• A control freak

LOOKING FOR

• People who color outside of the lines
• Your favorite color is yellow or orange
• Must love dogs
• Do you believe that kindness makes the world go round? 
• Do people tell you you smile too much and/or laugh at everything? 
• Do you believe the things that you do can create profound change?
• Do you live a purpose-driven life?
• Servant-leadership mentality