Operations Agent

Casco Bay Lines is Hiring FT Operations Agents!

Use your skills and positive attitude to make a difference onPortland’s Waterfront. Help foster island communities and share the beauty of Casco Bay with visitors. This is a fast paced environment and there are many rewards for those who want to make a difference.

NATURE OF WORK

This is a technical position providing customer assistance through the ticket and freight office. The Operations Agentopens or closes the terminal, sells tickets, handles freight transactions, coordinates freight shipments, directs shoreside operations and personnel and coordinates with vessel operations. This is a full-time position reporting to the Director of Sales and Shoreside Operations.

EXAMPLES OF WORK

• Operate computerized ticket system including basic trouble-shooting of operating malfunctions.
• Maintain cash controls.
• Handle cash and charge sales of freight shipments and vehicle charges; ensure that freight is paid and properly charged according to tariff and accounting policies.
• Responsible for safely unloading, transporting and packing freight; operate freight equipment, including forklift and pallet jacks, etc; maintain the freight area in a neat and orderly fashion.
• Responsible for general appearance and safety of the terminal and dock facility, including inside and outside passenger waiting areas, public restrooms, car ferry staging, and general traffic flow.
• Perform scheduling functions for operation, crew call-ins and relief.
• Provide customer assistance, communication, and information; direct phone calls and sell island trips, cruises and special excursions; handle initial customer complaints and investigate lost shipments.
• Supervise part-time office personnel and assist in training new hires.
• Responsible for emergency management at the terminal, including interruptions in service due to weather, equipment failure, vessel capacity and other operational difficulties when management is not present.
• Offer general back-up for other management and staff functions as needed.
• Create reports and analyses for the General Manager, accounting department, Board of Directors and other governmental agencies.
• Complete other tasks as assigned.

REQUIREMENTS OF WORK

• In compliance with U.S. Coast Guard and Federal Transit Administration regulations, a drug test will be required prior to employment
• Meeting physical demands of position, including lifting up to 100lbs, and pushing pallet jacks and carts weighing up to 500 lbs.
• Proficient in Computer applications (Word, Excel and Outlook) .
• Ability to communicate with a variety of audiences, both internal and external
• Strong Customer Service Skills
• Detail Oriented
• Self-starter and team player
• Ability to multi-task and prioritize in a fast-paced environment
• Valid Driver’s License

HELPFUL TRAINING AND EXPERIENCE

• Knowledge of the history of the Casco Bay islands, their people and transportation.
• Knowledge of the CBITD freight tariff and ticketing system

FURTHER DETAILS

This is a full-time, hourly position with benefits including, but not limited to:

• Medical
• Dental
• Pension
• Paid Time Off

TO APPLY

Please fill out an Employment Application by:

• Downloading the form here: CBITD-Employment-Application-2022
• Or picking one up in person at the Casco Bay Lines ticket office (56 Commercial St, Portland, ME)

Once completed, please return one of three ways: ·

• By email: moc.senilyabocsac@secruoseRnamuH
• In person at the Casco Bay Lines ticket office (56 Commercial St, Portland, ME)
• By mail:Casco Bay Lines

P.O. Box 4656 Portland, ME 04112-4656

FURTHER DETAILS

This is a Full-Time, Hourly position with benefits including Medical, Dental, Pension, Paid Time Off to name a few. Casco Bay Island Transit District is an Equal Opportunity Employment Employer.

To Apply: Please send a Cover Letter, Resume, and completed application.

You can download the application at https://www.cascobaylines.com/uploads/CBITD-Employment-Application-2019.pdf

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What is your personal email address?

Work Location: In person