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Form of workTacoma Water is seeking an Operational Technology Services Manager to join our team! This position is responsible for strategically guiding Tacoma Water's Operational Technology programs, aligning them with the overall business strategy. This includes collaborating with internal technology service providers to coordinate strategies, projects, and ongoing activities.
The Operational Technology Services Manager serves as Tacoma Water's primary governance representative, collaborating with city-wide technology leadership, ensuring seamless integration and effective service level management with technology service providers. This role also oversees the alignment of internal applications and infrastructure with Tacoma Water's technology strategy.
This position will manage a group of 12 FTEs and additional contract resources responsible for Tacoma Water's ESRI Geospatial Services and Enterprise Infrastructure and Technology such as application administration, application development, and solution architecture. Tacoma Water owns several technology applications which this position will be responsible for, including our ESRI geospatial ecosystem and ArcGIS Online, Economic Modeling tools, Hydraulic Models, SCADA systems, Yield/Supply Modeling platforms, custom tablet applications for Water field crews, and a collection of databases and on premise server infrastructure.
Responsibilities Include:
Bachelor's degree in information technology or directly related field
Minimum Experience*
6 years of progressively responsible information technology and project management experience in the area of assignment including 1 year as a technology supervisor or manager.
Licensing, Certifications and Other Requirements
Some assignments may require a Washington State Driver's License
*Equivalency: 1 year of experience = 1 year of education
Desired Qualifications
Experience with TOGAF, ITIL, PMI-Scrum, or similar programsOrganizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Being Resilient
Rebounding from setbacks and adversity when facing difficult situations
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people
Instills Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity
Manages Complexity
Handling conflict situations effectively, with a minimum of noise
Optimizes Work Processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Directs Work
Providing direction, delegating, and removing obstacles to get work done
Strategic Mindset
Seeing ahead to future possibilities and translating them into breakthrough strategiesThis recruitment is being managed by Joanna Hambrick, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Tacoma Water
Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties.
Our mission is to provide clean, reliable water. If you share our values of Safety, Customer-driven, Employee Invested, Stewardship, Adaptability, and Equity, we are looking for you.
Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Applications will be reviewed as they are received for interview consideration.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 prior to 4pm on the date of this posting closing. Employment Type: Non-Classified
The Operational Technology Services Manager serves as Tacoma Water's primary governance representative, collaborating with city-wide technology leadership, ensuring seamless integration and effective service level management with technology service providers. This role also oversees the alignment of internal applications and infrastructure with Tacoma Water's technology strategy.
This position will manage a group of 12 FTEs and additional contract resources responsible for Tacoma Water's ESRI Geospatial Services and Enterprise Infrastructure and Technology such as application administration, application development, and solution architecture. Tacoma Water owns several technology applications which this position will be responsible for, including our ESRI geospatial ecosystem and ArcGIS Online, Economic Modeling tools, Hydraulic Models, SCADA systems, Yield/Supply Modeling platforms, custom tablet applications for Water field crews, and a collection of databases and on premise server infrastructure.
Responsibilities Include:
- Own, develop, manage, and align Tacoma Water's technology strategy with business strategy
- Develop, coordinate and communicate organizational development activities, both internally and externally, to continuously improve the Operational Technology group's ability to meet the technology needs of Tacoma Water
- Conduct regular cadence or reviews with Water's leadership team to ensure visibility into key technology events and work efforts
- Represent Tacoma Water on key City-wide and TPU-wide technology governance boards
- Actively manage solutions architecture and technology capability roadmaps to ensure alignment and support of Tacoma Water's overarching technology strategy
- Ensure technology standards and best practices are established
- Define standards for systems, equipment, and software
- Develop and implement disaster and emergency recovery plans
- Share technology visions, opportunities, and risks company-wide
- Manage team of 12 FTEs across the domains of Application Administration, Application Development, and Solution Architecture
- Study current and new industry trends, technologies, and software development
Bachelor's degree in information technology or directly related field
Minimum Experience*
6 years of progressively responsible information technology and project management experience in the area of assignment including 1 year as a technology supervisor or manager.
Licensing, Certifications and Other Requirements
Some assignments may require a Washington State Driver's License
*Equivalency: 1 year of experience = 1 year of education
Desired Qualifications
Experience with TOGAF, ITIL, PMI-Scrum, or similar programsOrganizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Being Resilient
Rebounding from setbacks and adversity when facing difficult situations
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people
Instills Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity
Manages Complexity
Handling conflict situations effectively, with a minimum of noise
Optimizes Work Processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Directs Work
Providing direction, delegating, and removing obstacles to get work done
Strategic Mindset
Seeing ahead to future possibilities and translating them into breakthrough strategiesThis recruitment is being managed by Joanna Hambrick, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Tacoma Water
Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties.
Our mission is to provide clean, reliable water. If you share our values of Safety, Customer-driven, Employee Invested, Stewardship, Adaptability, and Equity, we are looking for you.
Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Applications will be reviewed as they are received for interview consideration.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 prior to 4pm on the date of this posting closing. Employment Type: Non-Classified
