Operation Order Entry Specialist

About Us:
How many companies can say they've been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What's the role?
As an Operation Order Entry Specialist, you'll be at the forefront of ensuring seamless communication and operational efficiency between our organization and our valued customers. Your dynamic role involves day-to-day communication through various channels, including email, calls, web-based platforms, portals, shared mailboxes, and EDI interfaces.
Sound Interesting?
Here's what you'll do:
Communication Management:

• Engage in daily communication with internal and external customers via various channels, including email, calls, web-based platforms, portals, shared mailboxes, and EDI interfaces.

Order Processing:

• Create quotes and process dealer purchase orders.
• Utilize SAP Order Management System for comprehensive order fulfillment, covering Sales Orders, Deliveries, Goods Issue and Billing, Goods Receipts, Invoice Receipts, and Invoice Clearing.
• Manage orders from different platforms such as Expert Voice, Kibo, and SPS Commerce, including purchase order collection and customer invoicing through web-based portals.
• Generate invoices and handle accounts receivables or process related accounting paperwork.

Customer Issue Resolution:

• Address and resolve customer inquiries by identifying issues, determining root causes, and selecting optimal solutions.
• Expedite corrections or adjustments and follow up to ensure timely resolution.

Inventory Management:

• Allocate inventory based on pre-determined delivery dates, customer priority, and inventory constraints.
• Oversee the movement of sales to and from customer locations, playing a pivotal role in inventory allocation for order fulfillment across the distribution network.

Cross-Functional Collaboration:

• Partner with Sales, Operations, and Supply Chain teams to meet and exceed all service levels.
• Collaborate cross-functionally with the in-house Sales and Finance teams to ensure accurate and timely order processing for an enhanced customer experience.

Operational Support:

• Provide operational and logistics support to the Sales team, contributing to the smooth execution of daily activities.

Returns and Exchanges:

• Process returns, exchanges, and cancellations, including arranging transportation for product returns.
• Research all return orders, create commercial invoices based on import documents and approval from trade compliance.
• Assist in ensuring proper replacement for warranty, early failure, or DOA parts.

SAP Data Management:

• Update SAP data, analyze, and correct errors to maintain accurate and reliable information.

Do you qualify?

• Bachelor's Degree in Business (preferred).
• Minimum 2-4 years of experience in relevant functions.
• Experience with ERP/CRM systems, with a preference for proficiency in SAP and Sales Force, respectively.
• Strong analytical, problem-solving, and technical skills, with proficiency in Excel.
• E-commerce experience is highly desirable.
• Previous experience with US retailer/National Account operations is a plus.
• Knowledge or experience with 3PL (Third-Party Logistics) is advantageous.

Working Conditions and Special Demands:

• Hybrid work schedule - 3 days in the office/2 days remote.

The annual pay range for this position is $46,900 - $58,700
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Maria Khalil
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).