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Form of workJob Description
RemX wants you to bring your empathy and compassion to this on site Customer Service role in Bonita Springs, Florida!
$18 hourly
Monday-Friday | 2nd shift
On site in Bonita Springs!
Start date: 12/4/23
Responsibilities:
•Receive, document and respond to all contacts including member, client and pharmacy inquiries about company PBF benefits, policies and procedures
•Investigate and resolve member complaints and concerns in cooperation with company Provider Network and other company departments
•Provide ongoing education and support to company PBF membership or clients in regards to benefits, policies and procedures
•Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete
•Excellent Attendance, Able to follow schedule, complete tasks or other duties as assigned within policy
Qualifications:
•2 years incoming Call Center experience
•Critical thinking/analytical skills
•Very empathetic
•Outstanding Customer Service skills
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
