Address
Form of workImmediate need for a talented Dispute/Fraud Analyst. This is a 12+ Months Long term contract opportunity with long-term potential and is located in San Antonio TX (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 23-53055
Pay Range: $22 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- The analyst will research, analyze, and process incoming debit card non-fraud disputes.
- Utilizes growing knowledge of bank card rules and Federal Regulations to accurately identify issues and determine the best solution to recover funds.
- For routine and moderately complex member disputes, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed.
- Responsible for determining cardholder liability based on results of reasonable investigation and removal of associated credits.
- Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.).
- Maintains compliance, quality, and productivity standards that are aligned with individual scorecards.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Key Requirements and Technology Experience:
- High School Diploma or General Equivalency Diploma required.
- 1 year of analytical problem-solving experience.
- 1 year of customer contact experience in a financial services organization including dispute processing and/or conflict resolution.
- Experience working under Banking Regulations and Bank Card Association Rules including Reg-E and/or Reg-Z, as well as UDAAP and all applicable financial regulations.
- Experience working in specific systems and tools (including Windows operating system environment, Microsoft Office, Fidelity, and/or Visa Online).
- Knowledge of federal laws, rules, and regulations to include: TILA/Regulation-Z– Billing errors, Regulation-E – Error resolution, UDAAP.
- Knowledge of Regulation-E - 1 year
- Analytical problem-solving experience - 1 year
- Intake of disputes or processing disputes - 1 year
- Microsoft Excel, Visa Online
Our client is a leading Financial Service organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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