Online Sales Counselor

Essential Functions and Responsibilities:

• Provide same day, immediate email/phone response to all UnionMain website, digital advertising, and 3rd party sources

• Respond quickly to "Live Chat" inquiries and convert to on-site appointments

• Qualify leads and follow up multiple times with prospects until an appointment is made to meet with an on-site Salesperson

• Send out marketing collateral to leads

• Maintain a database of leads through CRM

• Maintain a toll-free number and voicemail for leads

• Assist prospect in selecting the best UnionMain Homes community for prospective homebuyers

• Conduct and manage ongoing email lists

• Provide reporting of lead activity and sales conversion

• Provides consistent follow-up with all leads received at the 3, 7, 14, 21, and 28-day milestones

• Attend monthly sales meetings and required visits to sales offices/models

• Collaborate with onsite Sales Counselors for smooth customer experience

• Other projects as assigned

Knowledge, Skills, and Background:

• Enjoys sales and marketing activities. High energy, positive, can-do attitude

• High School diploma or equivalent required, Bachelor's Degree preferred, in marketing or related business field

• Two years+ of sales/marketing experience. Real estate marketing or homebuilding industry experience is preferred

• Two years of Online Sales experience

• Advanced internet, email, and sales contact Hubspot experience

• Proficient at overcoming various sales objectives and concerns

• Strong computer skills including Microsoft Office, Excel, Outlook, and CRM management

• Typing 45 WPM+

• Detail-oriented, outstanding follow-up skills, customer-focused

• Excellent email writing and telephone communication skills

• Solid organizational, planning, and managing skills

• Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision

• Prioritize time well, juggle several projects at once and experience working under deadlines

• Knowledge of online communication tools like Zoom, Skype, etc. is a plus

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