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Form of workThe automotive business is evolving and at Flow Automotive Companies, our Customer Relationship Center is an industry leader in digital sales, customer service, and service reservations. Flow Digital Sales and Service Agents enjoy an extensive benefits package, excellent pay.
Our agents ask and answer questions and provide valuable information via email, phone, chat, and text for customers who are shopping for their next new or pre-owned vehicle. They set quality appointments for 50 Flow stores and 24 brands across North Carolina and Virginia from our state-of-the-art facility in downtown Winston-Salem.
Through our training program, we are able to on-board team members from many professional backgrounds and help them find success in a new career. If you have experience with sales, customer service, telephone sales, reservations booking, as a server, bartender, or anywhere in the automotive industry and are passionate about serving customers – we want to hear from you!
Objectives of the Role:
- Provide exceptional customer care, brand experience, and transparent communication
- Personalize interactions by asking informed questions to learn customers’ needs and wants
- Share valuable product information with creative written communication and use of technological solutions
- Customize quotes, build profiles, and cultivate ideal vehicle or service experiences
- Contribute to a positive, team-oriented work environment
- Guide customers through the options to purchase a vehicle digitally
- Responsibilities:
- Meet daily, weekly, and monthly goals
- Work quickly and efficiently through opportunities to maximize customer contacts
- Make or take between 60 and 100 calls per day and write between 40 - 60 emails and texts per day
- Collaborate with store personnel, brand representatives, and the marketing team
- Maintain current product knowledge and meet scheduled training requirements
Skills and Qualifications:
- Excellent written and verbal communication skills
- Desire to be paid more for working harder and have control over your income
- Ability to master digital communication and customer management platforms
- Ingenuity to apply product and brand knowledge in creative, helpful ways
- Conscientious, professional appearance and positive attitude
- Strong critical thinking and problem solving skills
- High school diploma required, Associate’s or Bachelor’s degree preferred
Flow provides competitive earning opportunities and a comprehensive benefits plan including:
- Medical, dental, and life insurance (including dependent coverage)
- Paid time off
- Paid volunteer time
- State of the art fitness facility on site
- 401(k) Retirement Plan and Financial Wellness Program
- Thrive@Flow Wellness Program with on-site nurse
- Employee pricing for automotive service and vehicle purchases
- Scholarship program for children of employees
Our goal at Flow Companies is to be a creator of societal value by contributing to the common good of our communities. We want our presence to make a positive difference in our communities, not just by the distinctive products and services we provide, but because of the way we engage in the community and invest in its future. We want to be known as a company that is committed to the well being of our communities. We want to be the kind of company that if we did not exist, a community would want us to exist because of the contribution that we have made to the common good.
Applicants must pass a pre-employment drug screening.
Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Automotive, internet sales, customer service, personal shopper, concierge, associate, BDC, Business development, consultant, agent, vehicle, manager, server, Used car sales, New car sales. Sales manager, Sales consultant. product specialist, B2B, account manager, finance, Bartender, Server
