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Form of workJob Description
Description:
Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.
Responsibilities
- and nbsp; and nbsp;Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- and nbsp; and nbsp;Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- and nbsp; and nbsp;Crete relationships with new customers to better understand and achieve their needs
- and nbsp; and nbsp;Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- and nbsp; and nbsp;Promotes interest in client products and services
- and nbsp; and nbsp;Consistently achieves established standards of the position
- and nbsp; and nbsp;Continually portray and project a positive and professional image.
- and nbsp; and nbsp;Provide administrative support to the customer service team
- and nbsp; and nbsp;May assist with overflow work and other duties as needed
- and nbsp; and nbsp;Promotes interest in client products and services
- and nbsp; and nbsp;Consistently achieves established standards of the position
- and nbsp; and nbsp;Continually portray and project a positive and professional image
- and nbsp; and nbsp;Provide administrative support to the customer service team
- and nbsp; and nbsp;May assist with overflow work and other duties as needed
- and nbsp; and nbsp;This position is also a remote position in which you will be working from home
Requirements:
- Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
- and nbsp; and nbsp;PC keyboarding and internet experience needed
- and nbsp; and nbsp;Strong communication and interpersonal skills- including written and verbal
- and nbsp; and nbsp;Upbeat positive attitude and professional demeanor
- and nbsp; and nbsp;Articulate and well accustomed to a client-facing role
- and nbsp; and nbsp;Ability to compose professional emails is a plus
- and nbsp; and nbsp;Proficient written and verbal communication skills in English;
- and nbsp; and nbsp;Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
- and nbsp; and nbsp;This position is also a remote position in which you will be working from home.
Benefits:
- Company equity program
- and nbsp; and nbsp;Medical, dental, life and vision insurance
- and nbsp; and nbsp;Unlimited paid time off
- and nbsp; and nbsp;Paid family leave
- and nbsp; and nbsp;Short-term disability
- and nbsp; and nbsp;401k plan
- and nbsp; and nbsp;Reimbursement for education and professional development
- and nbsp; and nbsp;Employee assistance program
