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SalaryPosition Summary
This position is charged with providing effective advising, registration, customer service, and help desk support services to ensure student success for online and graduate students. The Online Advisor will manage a case load of students and work proactively to execute the strategies necessary for increased retention and student persistence. The advisor will collaborate with staff and faculty to improve and impact the student experience and provide timely, effective student support.
Essential Duties and Responsibilities
- Advise students of their academic progress.
- Refer students to appropriate support services as needed (i.e., chaplain, library, career services, IT support, tutoring, etc.)
- Guide students in the development and revision of an educational plan that supports their personal and professional goals.
- Complete initial student schedules and registrations.
- Maintain an up-to-date knowledge of requirements and details for assigned majors and programs.
- Monitor and act on retention alerts and at-risk assessment tools.
- Create an academic improvement plan for at-risk students.
- Complete registration changes as needed.
- Assist in the collection and reporting of program retention, persistence, and completion rates.
- Other projects as assigned.
Knowledge, Skills and Abilities Required
- A lifestyle in agreement with the ONU Statement of Mission, Faith, and Lifestyle Covenant.
- Demonstrate effective communication skills, both written and verbal.
- Ability and experience to effectively utilize the required technology tools.
- Possess a successful work history, supported by references.
- Demonstrate the ability to practice confidentiality with sensitive information.
Additional Information
SUPERVISORY RESPONSIBILITIES
Not Applicable
EDUCATION
Bachelor’s degree preferred.
WORK ENVIRONMENT
- 12-month, 40-hour workweek
- Standard office environment
- Long exposure to computer display, no major sources of discomfort
Olivet Nazarene University offers:
- Comprehensive medical, vision, and dental insurance.
- Employer retirement contribution begins on first day of full-time employment and is 100 percent vested at that time.
- Additional auxiliary coverage such as life insurance, disability insurance and AD&D insurance.
- Generous paid time off, including vacation, sick, personal, and bereavement leave and 18 days for the observance of holidays.
- Tuition remission granted to employee, spouse, and dependent children for education within Olivet’s distinguished academic programs.
- Access to an active campus life with a top-notch fitness center, enriching musical performances, competitive athletic competitions, and introduction to the sciences at our Stickler Planetarium.
