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Form of workJob Description
Job Type: Full time Onsite
Hours: Monday - Friday 8:30am - 5:00pm
Salary: $48,000
What Differentiates Us From Other Companies
- This position is open due to company growth
- Meaningful work life balance - We do not work after hours, get home for uninterrupted time with family and friends
- Start-up culture without the risk - We are self-funded with no outside investors
- $1,200 yearly wellness/health bonus
- 29 paid days off (14 PTO + 2 Sick Days + 13 Bank Holidays)
- 3 paid days to volunteer in the community
- 10 Work From Home days per year
- Casual dress code
- Fully stocked break room
- Vision and Dental Insurance
- Generous health reimbursement & HSA program
- 401k with match up to 6 percent
About the role
We are seeking an Onboarding Specialist to join our growing team. You will be responsible for onboarding new accounts and training customers to use their equipment/software. Training will be provided but must have prior customer onboarding or technical support experience.
About us
National Processing is a growing fintech company, providing one of the nations highest rated payment processing services. We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 16 years.
Responsibilities
- Confirm merchants understand the product they are receiving
- Ship equipment or deploy purchased software
- Cross sell alternative solutions
- Sell/Finalize automated account leads
- Train new customers on their selected solution
- Provide information about products and services
- Troubleshoot and resolve product issues and concerns
- Create and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications
- 2 years of successful customer onboarding experience, or equivalent experience in a customer-facing and/or consulting role
- Ability to build rapport with clients
- Ability to prioritize
- Attention to detail and organization skills
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Adequate sales experience to help finalize and close automated accounts
