Office Specialist

Preferred Care Home Health

Job Description

Job Title: Office Specialist

Department: Office

Reports To: Director of Administrative Serivces

FLSA Status: Non-Exempt

Summary:

Answer incoming calls with patients, physicians, hospitals, clinics and rehabilitation facilities resulting in customer care. Assisting with the day-to-day needs of the office.

Responsibilities and Duties: (Note: Other Duties May Be Assigned)

• Initiate and maintain healthcare contacts by phone, fax and email. Maintain daily contacts with hospitals, physicians staff and patients
• Maintain on-going communication with employees of Preferred Care to ensure needs of the community and health care staff is being met
• Answer incoming calls and triage accordingly
• Contact agency referrals to verify address, patient contact, etc.
• Compile Start of Care Folders
• Issue medical supplies to filed clinicians and ensure adequate inventory
• Assist with meeting/orientation preparation
• Upload documents into EMR
• Compile hand delivery orders for Account Executives
• Other administrative duties as needed

Qualifications:

• High School Diploma or GED
• Customer Service
• Excellent analytical, problem-solving and decision-making skills
• Excellent organizational skills and detailed-oriented
• Excellent communication and interpersonal skills
• Self-directed and able to work autonomously with minimal supervision

Education and/or Experience:

• One year of customer service

Language Skills:

• Must possess good communication skills, both written and verbal in English. Ability to communicate in other foreign languages is desirable.

Reasoning Ability:

• Able to work under pressure and handle multi-task functions. Must be able to deal effectively with people. Must be self-motivated and resourceful.
• Strong business ethics and personal integrity
• Tenacious and persistent; Quality and value oriented
• Adaptable, flexible and supportive: Excellent team player
• A track record of impeccable character and conduct

Physical Demands

• Must be able to work under conditions that will require long periods of sitting, standing, walking and talking.'

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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Administrative experience: 1 year (Required)

Work Location: In person